SumUp incident

[Europe] Degraded Performance in Banking Services Due to a Technical Issue

Minor Resolved View vendor source →

SumUp experienced a minor incident on August 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 12:49 PM UTC
Resolved
Aug 04, 2026, 12:49 PM UTC
Duration
—
Detected by Pingoru
Aug 04, 2026, 12:49 PM UTC

Update timeline

  1. identified Aug 04, 2026, 11:38 AM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. identified Aug 04, 2026, 12:30 PM UTC

    Status: Identified Issue identified, services are recovering Our engineering team has identified the root cause, applied the fix, and services are now recovering. Affected components Business Account (EU) (Degraded performance)

  3. resolved Aug 04, 2026, 12:49 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)