SumUp experienced a minor incident on May 9, 2026 affecting Card Readers, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 09, 2026, 04:00 PM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)
- identified May 09, 2026, 04:28 PM UTC
Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)
- monitoring May 09, 2026, 05:00 PM UTC
Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)
- resolved May 09, 2026, 06:28 PM UTC
Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational)