SumUp incident
[Brazil] We’re experiencing issues with sending and receiving Pix transactions due to an incident affecting BACEN services.
SumUp experienced a minor incident on August 23, 2026 affecting Pay QR Code and Receive Pix and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2026, 11:12 AM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Receive Pix (Partial outage) Send Pix (Partial outage)
- monitoring Aug 23, 2026, 12:01 PM UTC
Status: Monitoring BACEN services are recovering, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Pay QR Code (Partial outage) Send Pix (Partial outage) Receive Pix (Partial outage)
- resolved Aug 23, 2026, 12:07 PM UTC
Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. Also, BACEN confirmed their services have recovered. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Send Pix (Operational) Receive Pix (Operational) Pay QR Code (Operational)