SumUp experienced a minor incident on April 16, 2026 affecting Generate QR Code and Pay QR Code and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 10:40 AM UTC
Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Generate QR Code (Degraded performance) Pay QR Code (Degraded performance) Send Pix (Degraded performance) Receive Pix (Degraded performance)
- resolved Apr 16, 2026, 10:53 AM UTC
Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational) Receive Pix (Operational) Generate QR Code (Operational) Pay QR Code (Operational)