SumUp Outage History

SumUp is up right now

SumUp had 96 outages in the last 2 years totaling 235h 53m of downtime, averaging 3.9 incidents per month.

There were 96 SumUp outages since October 20, 2025 totaling 235h 53m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.sumup.com

Minor July 3, 2026

[Brazil] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:45 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
6m
Affected: Card Readers: Solo
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI. Affected components Card Readers: Solo (Degraded performance)

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Card Readers: Solo (Degraded performance)

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses. Affected components Card Readers: Solo (Degraded performance)

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Degraded performance)

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability. Affected components Card Readers: Solo (Operational)

Read the full incident report →

Minor July 3, 2026

[Europe] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:45 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
6m
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026

[Latin America] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:45 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
6m
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026

[USA] CloudAPI service degradation

Detected by Pingoru
Jul 03, 2026, 03:45 PM UTC
Resolved
Jul 03, 2026, 03:51 PM UTC
Duration
6m
Timeline · 5 updates
  1. investigating Jul 03, 2026, 03:45 PM UTC

    Status: Investigating We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Status: Investigating Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    Status: Monitoring We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    Status: Resolved We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor June 27, 2026

[Brazil] Some payments failing

Detected by Pingoru
Jun 27, 2026, 01:32 PM UTC
Resolved
Jun 27, 2026, 04:34 PM UTC
Duration
3h 2m
Affected: TerminalCard ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperTap to Pay on AndroidTap to Pay on iPhone
Timeline · 8 updates

Read the full incident report →

Minor June 11, 2026

[Australia] Logins

Detected by Pingoru
Jun 11, 2026, 03:45 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
4h 36m
Affected: Card ReadersOnline PaymentsPayment LinksRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Brazil] Logins

Detected by Pingoru
Jun 11, 2026, 03:45 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
4h 36m
Affected: Card ReadersCard Readers: Air & 3GCard Readers: SoloCard Readers: Top & Top NFCCard Readers: Total, On & SuperOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Europe] Logins

Detected by Pingoru
Jun 11, 2026, 03:45 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
4h 36m
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[Latin America] Logins

Detected by Pingoru
Jun 11, 2026, 03:45 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
4h 36m
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsRefundsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor June 11, 2026

[USA] Logins

Detected by Pingoru
Jun 11, 2026, 03:45 PM UTC
Resolved
Jun 11, 2026, 08:21 PM UTC
Duration
4h 36m
Affected: Card ReadersOnline PaymentsPayment LinksPayoutsTap to Pay on AndroidTap to Pay on iPhoneLogins
Timeline · 6 updates

Read the full incident report →

Minor May 19, 2026

[Australia] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:21 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
36m
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Brazil] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:21 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
36m
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Europe] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:21 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
36m
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Latin America] Issues with receipts and sales history

Detected by Pingoru
May 19, 2026, 09:21 AM UTC
Resolved
May 19, 2026, 09:58 AM UTC
Duration
36m
Affected: Sales History & Reports
Timeline · 3 updates
  1. identified May 19, 2026, 09:21 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. monitoring May 19, 2026, 09:42 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  3. resolved May 19, 2026, 09:58 AM UTC

    Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor May 19, 2026

[Europe] Expected delay in Business Account outbound and inbound transactions

Detected by Pingoru
May 19, 2026, 09:07 AM UTC
Resolved
May 20, 2026, 05:02 AM UTC
Duration
19h 55m
Timeline · 2 updates
  1. identified May 19, 2026, 09:07 AM UTC

    Status: Identified The issue identified, we are working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. resolved May 20, 2026, 05:02 AM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor May 18, 2026

[Brazil] Pix Out issue

Detected by Pingoru
May 18, 2026, 01:12 PM UTC
Resolved
May 18, 2026, 02:01 PM UTC
Duration
48m
Affected: Send Pix
Timeline · 4 updates
  1. investigating May 18, 2026, 01:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Degraded performance)

  2. investigating May 18, 2026, 01:14 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Full outage)

  3. investigating May 18, 2026, 02:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational)

  4. resolved May 18, 2026, 02:01 PM UTC

    Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Send Pix (Operational)

Read the full incident report →

Minor May 12, 2026

[Europe] Some notifications for Business Account are not delivered

Detected by Pingoru
May 12, 2026, 04:37 PM UTC
Resolved
May 19, 2026, 02:45 PM UTC
Duration
6d 22h
Timeline · 3 updates
  1. investigating May 12, 2026, 04:37 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. monitoring May 19, 2026, 09:11 AM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. resolved May 19, 2026, 02:45 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor May 9, 2026

[Australia] Card reader connection issues

Detected by Pingoru
May 09, 2026, 06:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
2h
Affected: Card Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational)

Read the full incident report →

Minor May 9, 2026

[Brazil] Card reader connection issues

Detected by Pingoru
May 09, 2026, 06:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
2h
Affected: APIsTerminalCard ReadersCard Readers: Solo
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Card Readers: Solo (Degraded performance) Terminal (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Terminal (Operational) Card Readers (Operational) APIs (Operational) Card Readers: Solo (Operational)

Read the full incident report →

Minor May 9, 2026

[Europe] Card reader connection issues

Detected by Pingoru
May 09, 2026, 06:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
2h
Affected: APIsPOS ProTerminalCard Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) POS Pro (Degraded performance) APIs (Full outage) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Terminal (Degraded performance) Card Readers (Degraded performance) POS Pro (Degraded performance) APIs (Full outage)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Terminal (Degraded performance) Card Readers (Degraded performance) POS Pro (Degraded performance) APIs (Full outage)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational) POS Pro (Operational) APIs (Operational) Terminal (Operational)

Read the full incident report →

Minor May 9, 2026

[Latin America] Card reader connection issues

Detected by Pingoru
May 09, 2026, 06:28 PM UTC
Resolved
May 09, 2026, 08:28 PM UTC
Duration
2h
Affected: APIsTerminalCard Readers
Timeline · 4 updates
  1. investigating May 09, 2026, 04:00 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Card Readers (Degraded performance) APIs (Full outage) Terminal (Degraded performance)

  2. identified May 09, 2026, 04:28 PM UTC

    Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components APIs (Full outage) Terminal (Degraded performance) Card Readers (Degraded performance)

  3. monitoring May 09, 2026, 05:00 PM UTC

    Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components APIs (Full outage) Terminal (Degraded performance) Card Readers (Degraded performance)

  4. resolved May 09, 2026, 06:28 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Card Readers (Operational) APIs (Operational) Terminal (Operational)

Read the full incident report →