SumUp Outage History

SumUp is up right now

SumUp had 62 outages in the last 2 years totaling 53h 51m of downtime — averaging 2.5 incidents per month.

There were 62 SumUp outages since October 20, 2025 totaling 53h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumup.com

Minor April 10, 2026

[Europe] Increased failures with cards issued by Santander UK

Detected by Pingoru
Apr 10, 2026, 03:09 PM UTC
Resolved
Apr 10, 2026, 03:09 PM UTC
Duration
—
Affected: Card ReadersOnline PaymentsPayment LinksTap to Pay on AndroidTap to Pay on iPhone
Timeline · 2 updates
  1. monitoring Apr 10, 2026, 01:06 PM UTC

    Status: Monitoring [Informative only] We're monitoring an increased failure rate with cards issued by Santander UK. The issue seems to lie outside of our systems. We're monitoring the situation and updating once the failure rate returns to normal. Affected components Tap to Pay on iPhone (Degraded performance) Tap to Pay on Android (Degraded performance) Card Readers (Degraded performance) Online Payments (Degraded performance) Payment Links (Degraded performance)

  2. resolved Apr 10, 2026, 03:09 PM UTC

    Status: Resolved The issue has been resolved Services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Online Payments (Operational) Payment Links (Operational) Tap to Pay on iPhone (Operational) Tap to Pay on Android (Operational) Card Readers (Operational)

Read the full incident report →

Minor March 17, 2026

[Europe] Transfers out impacted

Detected by Pingoru
Mar 17, 2026, 01:54 PM UTC
Resolved
Mar 17, 2026, 01:54 PM UTC
Duration
—
Timeline · 3 updates
  1. identified Mar 17, 2026, 09:12 AM UTC

    Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with validating some of the outbound transfers via our mobile application. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  2. identified Mar 17, 2026, 10:58 AM UTC

    Status: Identified Issue identified and fixed, working on validating and deploying. Our engineering team has found and fixed the cause of the problem. We are preparing an Android app update, which would mitigate the problem. You can stay up to date here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Degraded performance)

  3. resolved Mar 17, 2026, 01:54 PM UTC

    Status: Resolved Issue resolved Downloading the latest version of the Android application would solve the problem. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor March 4, 2026

[Europe] Business Account issues in Europe

Detected by Pingoru
Mar 04, 2026, 07:40 AM UTC
Resolved
Mar 04, 2026, 07:40 AM UTC
Duration
—
Timeline · 3 updates
  1. investigating Mar 03, 2026, 09:34 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp Business Account in Europe. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Partial outage)

  2. identified Mar 04, 2026, 06:55 AM UTC

    Status: Identified An issue has been identified, we’re looking into it Some users in Europe might be experiencing an issue with SumUp Business Account functionality. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Business Account (EU) (Partial outage)

  3. resolved Mar 04, 2026, 07:40 AM UTC

    Status: Resolved Business Account onboarding issues in Europe have now been resolved. Affected components Business Account (EU) (Operational)

Read the full incident report →

Minor February 26, 2026

[Australia] We have ongoing issue with online payments that has limited impact

Detected by Pingoru
Feb 26, 2026, 10:01 AM UTC
Resolved
Feb 26, 2026, 10:01 AM UTC
Duration
—
Affected: Online Payments
Timeline · 2 updates
  1. investigating Feb 26, 2026, 05:53 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Online Payments (Degraded performance)

  2. resolved Feb 26, 2026, 10:01 AM UTC

    Status: Resolved The identified issue has been fixed. There was an issue with some SumUp services. Our engineering team applied a fix that resolves the issue. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Online Payments (Operational)

Read the full incident report →

Minor February 15, 2026

[Brazil] Pix Outgoing Transfers Unavailable

Detected by Pingoru
Feb 15, 2026, 03:11 PM UTC
Resolved
Feb 15, 2026, 03:11 PM UTC
Duration
—
Affected: Pay QR CodeSend Pix
Timeline · 4 updates
  1. investigating Feb 14, 2026, 12:50 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com. Affected components Send Pix (Full outage) Pay QR Code (Full outage)

  2. identified Feb 14, 2026, 05:07 PM UTC

    Status: Identified Pix outgoing transfers are currently unavailable We are aware that Pix outgoing transfers are not working. Incoming transfers remain unaffected. Our team is actively engaged in restoring the service. Full resolution depends on an external dependency, and we expect service to resume tomorrow (15/02) by 10am. Affected components Send Pix (Full outage) Pay QR Code (Full outage)

  3. identified Feb 15, 2026, 02:31 PM UTC

    Status: Identified Pix outgoing transfers are currently unavailable We are still working on restoring Pix outgoing transfers. We removed the main blocker. We expect the service to resume shortly after 12:00 today. We will confirm once the service is fully restored. Affected components Send Pix (Full outage) Pay QR Code (Operational)

  4. resolved Feb 15, 2026, 03:11 PM UTC

    Status: Resolved Issue fixed Affected components Send Pix (Operational) Pay QR Code (Operational)

Read the full incident report →

Minor February 10, 2026

[Australia] Sales History not showing sales

Detected by Pingoru
Feb 10, 2026, 08:31 AM UTC
Resolved
Feb 10, 2026, 08:31 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 2 updates
  1. investigating Feb 10, 2026, 08:25 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. resolved Feb 10, 2026, 08:31 AM UTC

    Status: Resolved An issue has been resolved Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor February 10, 2026

[Brazil] Sales History not showing sales

Detected by Pingoru
Feb 10, 2026, 08:31 AM UTC
Resolved
Feb 10, 2026, 08:31 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 2 updates
  1. investigating Feb 10, 2026, 08:25 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. resolved Feb 10, 2026, 08:31 AM UTC

    Status: Resolved An issue has been resolved Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor February 10, 2026

[Europe] Sales History not showing sales

Detected by Pingoru
Feb 10, 2026, 08:31 AM UTC
Resolved
Feb 10, 2026, 08:31 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 2 updates
  1. investigating Feb 10, 2026, 08:25 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. resolved Feb 10, 2026, 08:31 AM UTC

    Status: Resolved An issue has been resolved Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor February 10, 2026

[Latin America] Sales History not showing sales

Detected by Pingoru
Feb 10, 2026, 08:31 AM UTC
Resolved
Feb 10, 2026, 08:31 AM UTC
Duration
—
Affected: Sales History & Reports
Timeline · 2 updates
  1. investigating Feb 10, 2026, 08:25 AM UTC

    Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)

  2. resolved Feb 10, 2026, 08:31 AM UTC

    Status: Resolved An issue has been resolved Affected components Sales History & Reports (Operational)

Read the full incident report →

Minor February 5, 2026

[Australia] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins

Detected by Pingoru
Feb 05, 2026, 05:27 PM UTC
Resolved
Feb 05, 2026, 05:27 PM UTC
Duration
—
Affected: Logins
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account. Affected components Logins (Degraded performance)

  2. resolved Feb 05, 2026, 05:27 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved. Affected components Logins (Operational)

Read the full incident report →

Minor February 5, 2026

[Brazil] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins

Detected by Pingoru
Feb 05, 2026, 05:27 PM UTC
Resolved
Feb 05, 2026, 05:27 PM UTC
Duration
—
Affected: Logins
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account. Affected components Logins (Degraded performance)

  2. resolved Feb 05, 2026, 05:27 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved. Affected components Logins (Operational)

Read the full incident report →

Minor February 5, 2026

[Europe] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins

Detected by Pingoru
Feb 05, 2026, 05:27 PM UTC
Resolved
Feb 05, 2026, 05:27 PM UTC
Duration
—
Affected: Logins
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account. Affected components Logins (Degraded performance)

  2. resolved Feb 05, 2026, 05:27 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved. Affected components Logins (Operational)

Read the full incident report →

Minor February 5, 2026

[Latin America] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins

Detected by Pingoru
Feb 05, 2026, 05:27 PM UTC
Resolved
Feb 05, 2026, 05:27 PM UTC
Duration
—
Affected: Logins
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account. Affected components Logins (Degraded performance)

  2. resolved Feb 05, 2026, 05:27 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved. Affected components Logins (Operational)

Read the full incident report →

Minor February 5, 2026

[USA] We are investigating an issue with SMS and Emails related to Sign Ups and Sign Ins

Detected by Pingoru
Feb 05, 2026, 05:27 PM UTC
Resolved
Feb 05, 2026, 05:27 PM UTC
Duration
—
Affected: Logins
Timeline · 2 updates
  1. investigating Feb 05, 2026, 04:12 PM UTC

    Status: Investigating An issue has been identified, we’re looking into it We are investigating an issue with sending SMS and Emails related to Sign Ups. Merchants might experience trouble signing up for an account. Affected components Logins (Degraded performance)

  2. resolved Feb 05, 2026, 05:27 PM UTC

    Status: Resolved The issue has been fixed and we’re confident it’s resolved Issues with Signup SMS and Emails have been resolved. Affected components Logins (Operational)

Read the full incident report →