SumUp Outage History

SumUp is up right now

Pingoru has recorded 96 incidents for SumUp: 95 in the last 12 months and 24 in the last 90 days.

Source: status.sumup.com

96incidents recorded
95last 12 months
24last 90 days
7 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking SumUp in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026664 of 720 (9%)
May 202616183 of 744 (25%)
June 2026108 of 720 (1%)
July 202665 of 744 (1%)
August 2026123 of 744 (0%)
September 202611148 of 720 (21%)
October 202600 of 541 (0%)

Incidents, newest first

Minor July 3, 2026 [Brazil] CloudAPI service degradation 6m Card Readers: Solo

Started Jul 03, 2026, 03:45 PM UTC· resolved Jul 03, 2026, 03:51 PM UTC

  1. investigating Jul 03, 2026, 03:45 PM UTC

    We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026 [Europe] CloudAPI service degradation 6m

Started Jul 03, 2026, 03:45 PM UTC· resolved Jul 03, 2026, 03:51 PM UTC

  1. investigating Jul 03, 2026, 03:45 PM UTC

    We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026 [Latin America] CloudAPI service degradation 6m

Started Jul 03, 2026, 03:45 PM UTC· resolved Jul 03, 2026, 03:51 PM UTC

  1. investigating Jul 03, 2026, 03:45 PM UTC

    We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor July 3, 2026 [USA] CloudAPI service degradation 6m

Started Jul 03, 2026, 03:45 PM UTC· resolved Jul 03, 2026, 03:51 PM UTC

  1. investigating Jul 03, 2026, 03:45 PM UTC

    We’re investigating reports of degraded performance affecting Solo CloudAPI.

  2. investigating Jul 03, 2026, 03:47 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating Jul 03, 2026, 03:47 PM UTC

    Cloud API (Solo card reader integration) is failing with error (500) responses.

  4. monitoring Jul 03, 2026, 03:50 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

  5. resolved Jul 03, 2026, 03:51 PM UTC

    We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Read the full incident report →

Minor June 27, 2026 [Australia] Some payments failing 3h 2m Card Readers, Tap to Pay on Android, Tap to Pay on iPhone

Started Jun 27, 2026, 01:32 PM UTC· resolved Jun 27, 2026, 04:34 PM UTC

  1. investigating Jun 27, 2026, 01:32 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Jun 27, 2026, 02:07 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. identified Jun 27, 2026, 03:01 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  4. monitoring Jun 27, 2026, 03:43 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring Jun 27, 2026, 03:46 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  6. monitoring Jun 27, 2026, 03:48 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  7. monitoring Jun 27, 2026, 03:57 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  8. resolved Jun 27, 2026, 04:34 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor June 27, 2026 [Brazil] Some payments failing 3h 2m Terminal, Card Readers, Card Readers: Air & 3G, Card Readers: Solo and 4 more

Started Jun 27, 2026, 01:32 PM UTC· resolved Jun 27, 2026, 04:34 PM UTC

  1. investigating Jun 27, 2026, 01:32 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Jun 27, 2026, 02:07 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. identified Jun 27, 2026, 03:01 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  4. monitoring Jun 27, 2026, 03:43 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring Jun 27, 2026, 03:46 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  6. monitoring Jun 27, 2026, 03:48 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  7. monitoring Jun 27, 2026, 03:57 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  8. resolved Jun 27, 2026, 04:34 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor June 27, 2026 [Europe] Some payments failing 3h 2m Terminal, Card Readers, Tap to Pay on Android, Tap to Pay on iPhone

Started Jun 27, 2026, 01:32 PM UTC· resolved Jun 27, 2026, 04:34 PM UTC

  1. investigating Jun 27, 2026, 01:32 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Jun 27, 2026, 02:07 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. identified Jun 27, 2026, 03:01 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  4. monitoring Jun 27, 2026, 03:43 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring Jun 27, 2026, 03:46 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  6. monitoring Jun 27, 2026, 03:48 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  7. monitoring Jun 27, 2026, 03:57 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  8. resolved Jun 27, 2026, 04:34 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor June 27, 2026 [Latin America] Some payments failing 3h 2m Terminal, Card Readers, Tap to Pay on Android, Tap to Pay on iPhone

Started Jun 27, 2026, 01:32 PM UTC· resolved Jun 27, 2026, 04:34 PM UTC

  1. investigating Jun 27, 2026, 01:32 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Jun 27, 2026, 02:07 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. identified Jun 27, 2026, 03:01 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  4. monitoring Jun 27, 2026, 03:43 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring Jun 27, 2026, 03:46 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  6. monitoring Jun 27, 2026, 03:48 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  7. monitoring Jun 27, 2026, 03:57 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  8. resolved Jun 27, 2026, 04:34 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor June 27, 2026 [USA] Some payments failing 3h 2m Card Readers, Tap to Pay on Android, Tap to Pay on iPhone

Started Jun 27, 2026, 01:32 PM UTC· resolved Jun 27, 2026, 04:34 PM UTC

  1. investigating Jun 27, 2026, 01:32 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. identified Jun 27, 2026, 02:07 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. identified Jun 27, 2026, 03:01 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  4. monitoring Jun 27, 2026, 03:43 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  5. monitoring Jun 27, 2026, 03:46 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  6. monitoring Jun 27, 2026, 03:48 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  7. monitoring Jun 27, 2026, 03:57 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  8. resolved Jun 27, 2026, 04:34 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor June 11, 2026 [Australia] Logins 4h 36m Card Readers, Online Payments, Payment Links, Refunds and 3 more

Started Jun 11, 2026, 03:45 PM UTC· resolved Jun 11, 2026, 08:21 PM UTC

  1. investigating Jun 11, 2026, 03:45 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating Jun 11, 2026, 06:34 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. monitoring Jun 11, 2026, 06:58 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. monitoring Jun 11, 2026, 07:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  5. monitoring Jun 11, 2026, 08:18 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved Jun 11, 2026, 08:21 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor June 11, 2026 [Brazil] Logins 4h 36m Card Readers, Card Readers: Air & 3G, Card Readers: Solo, Card Readers: Top & Top NFC and 8 more

Started Jun 11, 2026, 03:45 PM UTC· resolved Jun 11, 2026, 08:21 PM UTC

  1. investigating Jun 11, 2026, 03:45 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating Jun 11, 2026, 06:34 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. monitoring Jun 11, 2026, 06:58 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. monitoring Jun 11, 2026, 07:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  5. monitoring Jun 11, 2026, 08:18 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved Jun 11, 2026, 08:21 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor June 11, 2026 [Europe] Logins 4h 36m Card Readers, Online Payments, Payment Links, Payouts and 4 more

Started Jun 11, 2026, 03:45 PM UTC· resolved Jun 11, 2026, 08:21 PM UTC

  1. investigating Jun 11, 2026, 03:45 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating Jun 11, 2026, 06:34 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. monitoring Jun 11, 2026, 06:58 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. monitoring Jun 11, 2026, 07:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  5. monitoring Jun 11, 2026, 08:18 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved Jun 11, 2026, 08:21 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor June 11, 2026 [Latin America] Logins 4h 36m Card Readers, Online Payments, Payment Links, Payouts and 4 more

Started Jun 11, 2026, 03:45 PM UTC· resolved Jun 11, 2026, 08:21 PM UTC

  1. investigating Jun 11, 2026, 03:45 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating Jun 11, 2026, 06:34 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. monitoring Jun 11, 2026, 06:58 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. monitoring Jun 11, 2026, 07:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  5. monitoring Jun 11, 2026, 08:18 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved Jun 11, 2026, 08:21 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor June 11, 2026 [USA] Logins 4h 36m Card Readers, Online Payments, Payment Links, Payouts and 3 more

Started Jun 11, 2026, 03:45 PM UTC· resolved Jun 11, 2026, 08:21 PM UTC

  1. investigating Jun 11, 2026, 03:45 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating Jun 11, 2026, 06:34 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. monitoring Jun 11, 2026, 06:58 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. monitoring Jun 11, 2026, 07:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  5. monitoring Jun 11, 2026, 08:18 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

  6. resolved Jun 11, 2026, 08:21 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor May 19, 2026 [Australia] Issues with receipts and sales history 36m Sales History & Reports

Started May 19, 2026, 09:21 AM UTC· resolved May 19, 2026, 09:58 AM UTC

  1. identified May 19, 2026, 09:21 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. monitoring May 19, 2026, 09:42 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  3. resolved May 19, 2026, 09:58 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor May 19, 2026 [Brazil] Issues with receipts and sales history 36m Sales History & Reports

Started May 19, 2026, 09:21 AM UTC· resolved May 19, 2026, 09:58 AM UTC

  1. identified May 19, 2026, 09:21 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. monitoring May 19, 2026, 09:42 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  3. resolved May 19, 2026, 09:58 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor May 19, 2026 [Europe] Issues with receipts and sales history 36m Sales History & Reports

Started May 19, 2026, 09:21 AM UTC· resolved May 19, 2026, 09:58 AM UTC

  1. identified May 19, 2026, 09:21 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. monitoring May 19, 2026, 09:42 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  3. resolved May 19, 2026, 09:58 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor May 19, 2026 [Latin America] Issues with receipts and sales history 36m Sales History & Reports

Started May 19, 2026, 09:21 AM UTC· resolved May 19, 2026, 09:58 AM UTC

  1. identified May 19, 2026, 09:21 AM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. monitoring May 19, 2026, 09:42 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  3. resolved May 19, 2026, 09:58 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor May 19, 2026 [Europe] Expected delay in Business Account outbound and inbound transactions 19h 55m

Started May 19, 2026, 09:07 AM UTC· resolved May 20, 2026, 05:02 AM UTC

  1. identified May 19, 2026, 09:07 AM UTC

    The issue identified, we are working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  2. resolved May 20, 2026, 05:02 AM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor May 18, 2026 [Brazil] Pix Out issue 48m Send Pix

Started May 18, 2026, 01:12 PM UTC· resolved May 18, 2026, 02:01 PM UTC

  1. investigating May 18, 2026, 01:12 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  2. investigating May 18, 2026, 01:14 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  3. investigating May 18, 2026, 02:00 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

  4. resolved May 18, 2026, 02:01 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com.

Read the full incident report →

Minor May 12, 2026 [Europe] Some notifications for Business Account are not delivered 6d 22h

Started May 12, 2026, 04:37 PM UTC· resolved May 19, 2026, 02:45 PM UTC

  1. investigating May 12, 2026, 04:37 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  2. monitoring May 19, 2026, 09:11 AM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  3. resolved May 19, 2026, 02:45 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor May 9, 2026 [Australia] Card reader connection issues 2h Card Readers

Started May 09, 2026, 06:28 PM UTC· resolved May 09, 2026, 08:28 PM UTC

  1. investigating May 09, 2026, 04:00 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  2. identified May 09, 2026, 04:28 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. monitoring May 09, 2026, 05:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  4. resolved May 09, 2026, 06:28 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor May 9, 2026 [Brazil] Card reader connection issues 2h APIs, Terminal, Card Readers, Card Readers: Solo

Started May 09, 2026, 06:28 PM UTC· resolved May 09, 2026, 08:28 PM UTC

  1. investigating May 09, 2026, 04:00 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  2. identified May 09, 2026, 04:28 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. monitoring May 09, 2026, 05:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  4. resolved May 09, 2026, 06:28 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor May 9, 2026 [Europe] Card reader connection issues 2h APIs, POS Pro, Terminal, Card Readers

Started May 09, 2026, 06:28 PM UTC· resolved May 09, 2026, 08:28 PM UTC

  1. investigating May 09, 2026, 04:00 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  2. identified May 09, 2026, 04:28 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. monitoring May 09, 2026, 05:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  4. resolved May 09, 2026, 06:28 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →

Minor May 9, 2026 [Latin America] Card reader connection issues 2h APIs, Terminal, Card Readers

Started May 09, 2026, 06:28 PM UTC· resolved May 09, 2026, 08:28 PM UTC

  1. investigating May 09, 2026, 04:00 PM UTC

    An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page: https://status.sumup.com.

  2. identified May 09, 2026, 04:28 PM UTC

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com.

  3. monitoring May 09, 2026, 05:00 PM UTC

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com.

  4. resolved May 09, 2026, 06:28 PM UTC

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com.

Read the full incident report →