[Latin America] Customer support chat channel issues

Update timeline

1. investigating Apr 11, 2026, 12:10 AM UTC

   Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Degraded performance)

2. investigating Apr 13, 2026, 11:47 AM UTC

   Status: Investigating An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Operational)

3. resolved Apr 13, 2026, 01:54 PM UTC

   Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Operational)

4. resolved Apr 13, 2026, 01:58 PM UTC

   Status: Resolved An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Customer Support (Operational)