SumUp incident
[Australia] Issues with receipts and sales history
SumUp experienced a minor incident on May 19, 2026 affecting Sales History & Reports, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 19, 2026, 09:21 AM UTC
Status: Identified An issue has been identified, we’re looking into it There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)
- monitoring May 19, 2026, 09:42 AM UTC
Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Sales History & Reports (Degraded performance)
- resolved May 19, 2026, 09:58 AM UTC
Status: Resolved Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page "status page": https://status.sumup.com. Affected components Sales History & Reports (Operational)