SumUp experienced a minor incident on September 16, 2026 affecting Pay QR Code and Send Pix and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 16, 2026, 04:41 AM UTC
Status: Identified Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our status page: https://status.sumup.com. Affected components Mobile TopUp (Full outage) Send Pix (Full outage) Pay QR Code (Full outage) Bill Payment (Full outage)
- monitoring Sep 16, 2026, 04:51 AM UTC
Status: Monitoring Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our status page: https://status.sumup.com. Affected components Bill Payment (Full outage) Mobile TopUp (Full outage) Send Pix (Full outage) Pay QR Code (Full outage)
- resolved Sep 16, 2026, 04:54 AM UTC
Status: Resolved The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our status page: https://status.sumup.com. Affected components Bill Payment (Operational) Mobile TopUp (Operational) Send Pix (Operational) Pay QR Code (Operational)