Sprinklr Outage History

This is to inform you that we are observing issues with Instagram Reel publishing, where posts are either failing to publish or experiencing significant delays of up to 30 minutes. Our engineering team is checking this the channel team and we shall keep you posted as soon as we have further updates. Below is the facebook community link about the issue: https://developers.facebook.com/community/threads/1970836260493737/

Hi Team, We are writing to proactively keep you informed that our monitoring system has identified a few alerts indicating a spike in IVR failures and Live Chat errors. We are diligently coordinating with our internal teams and will keep you informed as soon as we have further updates. Please rest assured that we are closely monitoring the situation. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team. Thank you.

We are currently observing failures impacting inbound and outbound calls. Our internal team is actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Hi Team, We are currently experiencing a lag in listening data, which is affecting data retrieval across multiple sources. Our team is actively working to resolve the issue and restore normal operations as quickly as possible. We will provide updates as soon as the situation is resolved. In the meantime, please be assured that we are closely monitoring the situation to mitigate any potential impact. Thank you for your understanding.

Hi Team, We would like to inform you that Azure has reported an issue impacting the Azure OpenAI Service in the Sweden Central region. Impact: Starting at 09:00 UTC on 27 January 2026, customers may experience intermittent availability issues. Current Status: Azure is actively investigating the issue. Our team is closely monitoring the situation and coordinating with Azure to track progress and restoration. You can also follow updates directly on the Azure status page: https://azure.status.microsoft/en-gb/status Note : This update is only applicable if you are using Azure OpenAI services. You may ignore this message if Azure services are not in use on your account. We will share further updates as soon as more information becomes available. Thank you for your patience and understanding.

We are continuing to investigate this issue.

We are reaching out to inform you that we are currently experiencing an issue where images uploaded by customers are not visible within Sprinklr. This may impact your chatbot workflows, depending on your usage of customer-uploaded images. Our teams are actively investigating the issue and are working closely with Meta to identify the root cause and restore full functionality at the earliest. We will keep you informed and share further updates as more information becomes available. Thank you for your patience.

We are continuing to investigate this issue.

This is a follow-up regarding the ongoing issue where all media files uploaded by customers are not currently visible within Sprinklr. The issue may continue to impact chatbot workflows and any use cases dependent on customer-uploaded media. Our teams remain actively engaged and are working closely with Meta to resolve this at the earliest. We will continue to keep you informed as progress is made. Thank you for your continued patience and cooperation.

This is to inform you that we have observed an issue on the platform where Twitter videos are not playing within Sprinklr. Our teams are actively monitoring the situation and coordinating efforts to resolve the issue. We will keep you informed as soon as we have further updates.

Hi Team, We are actively exploring workarounds and solutions in collaboration with X. A potential workaround has been identified and is currently under validation. Once validated, we will proceed with implementation at the earliest. We regret any inconvenience caused and assure you that we are working diligently to resolve this issue as soon as possible. Thank you for your patience and understanding.

Hi Team, We would like to inform you that we are currently observing a spike in errors from X (formerly Twitter) APIs, which may impact publishing, message grabbing, reporting and other parts of platform . Our team is actively monitoring the situation and tracking updates from X. We will keep you informed as soon as we have further information or a resolution. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support if you have any questions.

Hi Team, This is to inform you that our monitoring system has identified some sporadic disruptions in Voice operations (drop in incoming call count), which may or may not impact you. We are checking with our Voice Provider on utmost priority and shall keep posted as soon as we have further update on this.

Hi Team, We would like to inform you that our team has observed a decrease in the volume of incoming calls. Please be assured that we are actively investigating this internally. Our initial findings indicate that the issue is on the voice provider’s end (SignalWire). We are currently in touch with their team to review this further and will keep you informed as soon as we have any updates. Please feel free to reach out if you have any questions in the meantime.

Hi Team, The intermittent errors with the AI Chatbot have resurfaced, and we are currently investigating the issue again. Initial findings indicate it may be related to an OpenAI dependency, and our team is actively checking this with Azure for further validation. We will share updates as soon as we have more information. Please feel free to reach out if you have any questions in the meantime. Thank you for your patience.

Hi Team, We are currently observing intermittent errors with the AI related services due to an Azure OpenAI-related dependency . Our team is actively investigating the issue and is checking this with Azure for further validation. We will keep you updated as we have more information. Please feel free to reach out if you have any questions in the meantime. Thank you for your patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We want to inform you that our team has identified an issue where users may experience disruptions with Benchmarking, as some posts might not be ingested into the platform, which can affect reporting and dashboard accuracy.. Our engineering team is actively investigating this at the highest priority and working toward a resolution. We will keep you updated as soon as we have further progress. We sincerely apologize for the inconvenience caused and appreciate your patience. If you continue to face issues related to Benchmarking posts, please report them to Sprinklr Support for assistance. Thank you!

This is to inform you that we have identified an issue where the Threads Message Insights API is currently failing across multiple environments. This is resulting delay in message when fetching message-level insights for Threads. The issue has been raised with the Threads (Meta) channel team and is now under active investigation. We are closely monitoring the situation and will provide updates as more information becomes available. In the meantime, if you observe any issues related to Threads insights or reporting, please report them to Sprinklr Support so we can assist and track the impact

We are currently experiencing a downtime affecting the Frequently Asked Questions (FAQ) bot services. These bots, which help automate responses to common customer queries, may not function as expected during this period. Our engineering team is actively investigating the issue and working to restore full functionality as soon as possible. We will share further updates as we make progress. Thank you for your patience.

This is to inform you that we are observing intermittent issues in the platform especially with X media publishing, This seems to be occurring due to X API issues. We shall keep you posted as soon as we have further updates on this.

Hi Team, We are currently experiencing issues with Instagram Message Breakdown Insights reporting due to continuous failures from the Instagram API since approximately 07:00 AM IST . Our engineering teams are actively investigating and working to restore normal functionality. We will provide further updates as more information becomes available. Please feel free to reach out to Sprinklr Support if you have any questions.

Hi Team, We would like to inform you that we have identified an issue with X (formerly Twitter) currently impacting the grabbing of Direct Messages (DMs). Our team is actively investigating this, working closely with the X channel team, and we are treating the matter with utmost priority. In the meantime, X recommends that users avoid following back anyone who starts a new DM conversation. This ensures the message remains in the standard unencrypted flow. Please note that this applies only to new DM conversations, unfollowing users who have already messaged you will not resolve the issue.

This is to inform you that we have observed issues in the platform especially with twitter publishing, grabbing and reporting. This seems to be occurring due to Twitter API issues. We shall keep you posted as soon as we have further updates on this.

would like to inform you about an ongoing issue related to Twitter publishing across the platform. We suspect that this could be related to the current Cloudflare outage, and we are actively working with twitter team to resolve the issue as a priority. We will continue to keep you posted on any further developments. In the meantime, if you have any urgent concerns, please reach out to Sprinklr support.

Hi Team, We would like to inform you that we have identified an issue with X (formerly Twitter). Their recent release of an encrypted chat feature is currently impacting the grabbing of Direct Messages (DMs). Our team is actively investigating this, working closely with the X channel team, and we are treating the matter with utmost priority. We will keep you updated as soon as we have more information. Thank you for your patience and understanding.

Hi team This is to inform you that our team has identified an issue with Twitter message ingestion. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.We will provide updates as more information becomes available. Thank you.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.