Sprinklr incident

prod4 Whatsapp issues

Major Resolved View vendor source →

Sprinklr experienced a major incident on May 19, 2026 affecting APAC (Prod4), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 04:38 AM UTC
Resolved
May 19, 2026, 05:01 AM UTC
Duration
22m
Detected by Pingoru
May 19, 2026, 04:38 AM UTC

Affected components

APAC (Prod4)

Update timeline

  1. investigating May 19, 2026, 04:38 AM UTC

    Hi Team, This is to inform you that we are currently observing issues on Whatsapp chatbot for prod4. We have raised this with Meta and shall keep you posted as soon as we have further updates.

  2. resolved May 19, 2026, 05:01 AM UTC

    Hi Team, Our engineering team has confirmed that the issue with the WhatsApp chatbot for prod4 has now been resolved. Services are currently operating normally. Thank you for your patience. Please reach out to Sprinklr Support in case of any queries.