Sprinklr experienced a minor incident on April 13, 2026 affecting America (Prod), lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 13, 2026, 07:28 PM UTC
We are currently investigating an issue in the production environment where survey responses are not being captured in Sprinklr as expected, even though customers have completed the surveys. Further analysis indicates that responses are being recorded but are getting updated with a delay We are actively working with the Engineering team on priority, We will continue to monitor the situation closely and share further updates as more information becomes available.
- resolved Apr 13, 2026, 08:25 PM UTC
The issue observed in the production environment, where survey responses were not being captured in Sprinklr despite customers completing them, has now been resolved. Upon investigation, it was identified that the responses were being recorded but were updated in the system with a delay. This delay has now been addressed in coordination with the Engineering team. Survey responses are now being captured and reflected correctly in the backend and associated cases. We will continue to monitor the system to ensure stability.