Sprinklr experienced a minor incident on May 6, 2026 affecting EMEA (Prod19), lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 06, 2026, 10:49 AM UTC
Hi Team We would like to inform you that we are currently observing an increase in webhook activity along with intermittent API failures on prod19. Our engineering team is actively investigating the issue to determine the root cause. We will continue to monitor the situation closely and provide updates as more information becomes available. We appreciate your patience and understanding.
- resolved May 06, 2026, 11:29 AM UTC
Hi Team, We would like to inform you that the issue has now been resolved. The increase in webhook activity along with intermittent API failures on prod19 has been addressed, and the system is now stable. Our engineering team has implemented the necessary fixes and will continue to monitor closely to ensure continued stability. Thank you for your patience and understanding.
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