Sprinklr experienced a minor incident on April 1, 2026 affecting EMEA (Prod3), lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 01, 2026, 07:32 AM UTC
Hi Team, We’d like to inform you that an issue has been observed with the URL services in Prod3, which may result in errors while loading URLs. we recommend performing a hard refresh, clearing browser cookies, or re-logging into the platform. Our team is actively investigating this with high priority to identify the root cause and restore full functionality as soon as possible. We’ll keep you posted with further updates as we make progress. Thank you for your understanding and support.
- resolved Apr 01, 2026, 08:07 AM UTC
We’re happy to inform you that the issue observed with the URL services in Prod3 has been successfully resolved, and services are now functioning as expected. Thank you for your patience and cooperation. Please let us know if you experience any further issues.