Sprinklr experienced a major incident on February 26, 2026 affecting America (Prod) and America (Prod6) and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2026, 08:28 AM UTC
This is to inform you that we are observing issues with Instagram Reel publishing, where posts are either failing to publish or experiencing significant delays of up to 30 minutes. Our engineering team is checking this the channel team and we shall keep you posted as soon as we have further updates. Below is the facebook community link about the issue: https://developers.facebook.com/community/threads/1970836260493737/
- resolved Mar 02, 2026, 08:01 AM UTC
Hi Team, We’re pleased to inform you that the issue affecting Instagram Reel publishing has now been resolved. Posts should publish as expected without delays. Thank you for your patience while we worked through this. Please let us know if you notice any further issues.