Inbound/Outbound Call Failures

Update timeline

1. investigating Feb 18, 2026, 11:58 AM UTC

   We are currently observing failures impacting inbound and outbound calls. Our internal team is actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available. Thank you for your patience.

2. investigating Feb 18, 2026, 12:00 PM UTC

   We are continuing to investigate this issue.

3. monitoring Feb 18, 2026, 12:18 PM UTC

   Hi Team, This is an interim update regarding the previously reported voice operations issue. A fix has been applied, and services are expected to be restored shortly. We are continuing to monitor the situation closely and are coordinating with the voice vendor to ensure full service stability. We will share further updates as they become available. Please feel free to reach out to Sprinklr Support if you have any questions or need assistance.

4. investigating Feb 18, 2026, 12:18 PM UTC

   We are continuing to investigate this issue.

5. resolved Feb 18, 2026, 02:33 PM UTC

   The inbound / outbound call issue observed earlier has now been resolved, and services have stabilized. We will continue to monitor the situation closely to ensure ongoing stability. We apologize for any inconvenience caused and appreciate your patience while we addressed the matter. If you have any questions or need further assistance, please feel free to reach out to Sprinklr Support.