Delay in Case Reporting Sync Issue

Update timeline

1. investigating Mar 15, 2026, 05:22 AM UTC

   Hi Team, We are writing to proactively keep you informed that our monitoring system has identified a few alerts indicating a delay in case reporting sync. We are diligently coordinating with our internal team and will keep you informed as soon as we have further updates. However, rest assured we are continuing to monitor the situation. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.

2. resolved Mar 15, 2026, 06:58 AM UTC

   Hi Team, We would like to inform you that the issue related to the delay in case reporting sync has now been resolved, and recovery has been observed. Our team will continue to monitor the system to ensure stability. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.