Sprinklr experienced a minor incident on March 12, 2026 affecting APAC (Prod4) and APAC (Prod11) and 1 more component, lasting 3d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2026, 03:35 PM UTC
We are observing publishing failures for video posts. Posts are getting stuck in the "processing by channel" state and eventually failing with the error "There was a problem uploading your video file." The team is currently investigating the issue with the channel and will provide updates as soon as more information is available.
- resolved Mar 16, 2026, 11:54 AM UTC
Our engineering team and channel team have confirmed that the issue with video posts getting stuck in the "processing by channel" state has been resolved. The upload process is now functioning as expected, and videos are being processed and published without any issue. If you encounter any further issues, please feel free to reach out to Sprinklr Support.