Is Sprinklr down?
Last checked 4m ago3 active incidents: TikTok DM Ingestion Issue, Investigating – TikTok Workflow Disruption (India Region On… · +1 more
Sprinklr is reporting degraded performance right now (last checked 4m ago). Services are up but slower or partially failing.
Real-time Sprinklr status, recent outages, and incident history — pulled directly from Sprinklr's official status page at https://status.sprinklr.com every 5 minutes. Pingoru tracks 481 Sprinklr services and has captured 26 incidents in the last 90 days (99.73% uptime). Get email, Slack, Discord, or webhook alerts the moment Sprinklr reports a new incident — free for 5 monitors, no credit card.
Active incidents 3
- America (Prod)America (Prod2)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)EMEA (Prod16)EMEA (Prod17)EMEA (Prod18)
Timeline · 2 updates
- investigating · Jul 29, 2026, 04:03 PM UTC
We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.
- investigating · Jul 29, 2026, 04:30 PM UTC
We are continuing to investigate this issue.
Latest: We are continuing to investigate this issue.
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- APAC (Prod4)
Timeline · 1 update
- investigating · Jun 17, 2026, 08:25 AM UTC
We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region. Our team is actively working with TikTok to better understand the underlying change and evaluate potential mitigation options. At this time, the impact appears to be limited to the India region only. Customers in other regions are not affected. We will continue to provide updates as more information becomes available and as our investigation progresses
Latest: We are currently investigating a temporary disruption impacting TikTok-related workflows for customers whose TikTok accounts are associated with the India region. Our team is activ…
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- America (Prod2)America (Prod)America (Prod6)America (Prod8)EMEA (Prod3)EMEA (Prod15)EMEA (Prod16)APAC (Prod4)EMEA (Prod19)EMEA (Prod21)
Timeline · 3 updates
- investigating · Mar 31, 2026, 09:18 PM UTC
We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a fix.
- identified · Apr 01, 2026, 05:33 AM UTC
We would like to inform you that we’re currently experiencing an issue where media from twitter messages may not open in expanded preview via direct URL. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.
- identified · Apr 16, 2026, 04:52 AM UTC
Hi Team, We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a resolution. We apologise for the inconvenience and appreciate your patience. Please feel free to reach out to Sprinklr Support for any assistance.
Latest: Hi Team, We are currently experiencing an issue where media from Twitter messages may not open when accessed directly via URL within Sprinklr. Our team is actively working on a res…
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Recent outages & incidents
Past 90 days- America (Prod)EMEA (Prod5)EMEA (Prod15)EMEA (Prod19)
Timeline · 5 updates
- identified · Jul 16, 2026, 09:43 AM UTC
We are currently seeing issues with Copilot failures impacting multiple customers. The Engineering team is actively working to identify the root cause and assess the impact. Further updates will be provided as they become available.
- identified · Jul 16, 2026, 09:49 AM UTC
Engineering is actively investigating the issue. Further updates will be shared as soon as possible.
- identified · Jul 16, 2026, 09:58 AM UTC
We are continuing to work on a fix for this issue.
- identified · Jul 16, 2026, 09:59 AM UTC
We are continuing to work on a fix for this issue.
- resolved · Jul 16, 2026, 10:11 AM UTC
The issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Copilot services have been fully restored and are operating normally. The Engineering team has validated the recovery and will continue to monitor the platform to ensure ongoing stability.
Latest: The issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Cop…
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- America (Prod)America (Prod2)
Timeline · 3 updates
- monitoring · Jul 11, 2026, 03:34 AM UTC
The Voice Connect certificate renewal for Mexico is currently in progress. We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed. If you experience any issues or require assistance, please write to [email protected].
- monitoring · Jul 11, 2026, 05:37 AM UTC
The Voice Connect certificate renewal has been successfully completed from our end. The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores. If you experience any issues or require assistance, please write to [email protected].
- resolved · Jul 11, 2026, 02:34 PM UTC
Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating normally. If you experience any issues or require assistance, please write to [email protected].
Latest: Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating norma…
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- America (Prod2)
Timeline · 3 updates
- investigating · Jul 07, 2026, 05:08 PM UTC
We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts. The following error is being returned by the Instagram API: (#80002) There have been too many calls to this Instagram account. Wait a bit and try again. As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Further updates will be shared as more information becomes available.
- investigating · Jul 07, 2026, 05:19 PM UTC
We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting. We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.
- resolved · Jul 14, 2026, 01:08 PM UTC
Hi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now processing as expected. The Engineering team has validated service recovery and continues to monitor the platform to ensure stability. Thank you for your patience while we worked with the channel provider to resolve the issue.
Latest: Hi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now…
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- EMEA (Prod17)EMEA (Prod17)
Timeline · 2 updates
- investigating · Jun 30, 2026, 08:06 PM UTC
We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available
- resolved · Jun 30, 2026, 08:23 PM UTC
The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We will continue to monitor the environment to ensure service stability.
Latest: The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignme…
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- America (Prod2)
Timeline · 2 updates
- investigating · Jun 29, 2026, 02:31 PM UTC
We are currently investigating an issue impacting the Listening injections Service in the Prod2 environment. As a result, new listening data is currently not being fetched. Our engineering team is actively working to identify the root cause and restore the service as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
- resolved · Jun 29, 2026, 04:27 PM UTC
Hi Team, This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries
Latest: Hi Team, This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected. Thank you for your p…
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See the full Sprinklr outage history
17 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
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- TikTok DM Ingestion Issue OngoingStarted Jul 29, 2026, 04:03 PM UTC · ● 2d 9h
- Open AI Service degradation ResolvedStarted Jul 16, 2026, 09:43 AM UTC · Resolved Jul 16, 2026, 10:11 AM UTC · 28m
- Voice Connect Certificate Renewal ResolvedStarted Jul 11, 2026, 03:34 AM UTC · Resolved Jul 11, 2026, 02:34 PM UTC · 11h
- Started Jul 07, 2026, 05:08 PM UTC · Resolved Jul 14, 2026, 01:08 PM UTC · 6d 19h
- Case Assignment Issue ResolvedStarted Jun 30, 2026, 08:06 PM UTC · Resolved Jun 30, 2026, 08:23 PM UTC · 17m
- Started Jun 29, 2026, 02:31 PM UTC · Resolved Jun 29, 2026, 04:27 PM UTC · 1h 55m
- Prod8 Care console Issues ResolvedStarted Jun 25, 2026, 11:38 AM UTC · Resolved Jun 25, 2026, 11:49 AM UTC · 11m
- Started Jun 19, 2026, 06:47 PM UTC · Resolved Jun 19, 2026, 12:30 PM UTC · —