Is Sprinklr down?

Hi all, Our monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21. The issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability. No further impact is currently observed.

We are currently seeing issues with Copilot failures impacting multiple customers. The Engineering team is actively working to identify the root cause and assess the impact. Further updates will be provided as they become available.

Engineering is actively investigating the issue. Further updates will be shared as soon as possible.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Copilot services have been fully restored and are operating normally. The Engineering team has validated the recovery and will continue to monitor the platform to ensure ongoing stability.

The Voice Connect certificate renewal for Mexico is currently in progress. We will keep you informed on the progress and share a confirmation once the certificate renewal has been successfully completed. If you experience any issues or require assistance, please write to [email protected].

The Voice Connect certificate renewal has been successfully completed from our end. The renewed certificate continues to chain to the trusted SSL.com Root CA, ensuring continued trust and secure TLS connectivity for environments that rely on standard public trust stores. If you experience any issues or require assistance, please write to [email protected].

Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating normally. If you experience any issues or require assistance, please write to [email protected].

We are currently experiencing delays with Instagram operations due to API rate limiting on one or more Instagram accounts. The following error is being returned by the Instagram API: (#80002) There have been too many calls to this Instagram account. Wait a bit and try again. As a result, Instagram post publishing, content retrieval, and reporting/analytics updates may be delayed or temporarily unavailable. We are monitoring the situation and will retry requests as the rate limit resets. Further updates will be shared as more information becomes available.

We are receiving Instagram API failures related to rate limit errors, which is impacting Grabbing, Publishing, and Reporting. We are actively investigating the issue and are working with the channel provider to understand the cause and mitigate the impact as quickly as possible. We will share further updates as more information becomes available.

Hi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now processing as expected. The Engineering team has validated service recovery and continues to monitor the platform to ensure stability. Thank you for your patience while we worked with the channel provider to resolve the issue.

We are currently investigating an issue affecting case assignment for a subset of customers in the Prod17 environment. Our Engineering team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available

The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We will continue to monitor the environment to ensure service stability.