Is Sprinklr down?

Hi Team, We are currently investigating an issue affecting the Benchmarking module. The impact may include errors when accessing widgets, exports, and external links within the Benchmarking module. Our team is actively working to resolve the issue and restore normal functionality. Further updates will be provided as more information becomes available.

Hi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.

Hi Team, The Meta App is currently down, and all operations for the affected Meta channels are impacted. The team is currently checking the issue and investigating the cause to restore the affected operations. We will provide further updates as the investigation progresses

We are aware of an issue affecting certain Meta-integrated services in PROD2, including functionality related to Facebook, Instagram and WhatsApp. The issue is linked to a restriction applied by Meta to an application used to facilitate these integrations. We have escalated the matter with Meta and are working closely with them to resolve the issue. Based on the information currently available to us, we have no indication that customer data has been impacted. We will provide further updates as our investigation progresses and additional information becomes available

The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed. We are closely monitoring the environment throughout the recovery period to ensure continued stability.

We are currently facing a temporary disruption in updating the engagement statistics of the messages within Listening. Our engineering team is diligently working to resolve this disruption, and we will keep you updated on our progress.

Our Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug) For messages that were ingested during the outage, some statistics may still be incorrect. We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes. If you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.

Hi all, Our monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21. The issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability. No further impact is currently observed.

We are aware of an issue impacting the retrieval of TikTok Direct Messages (DMs) for some accounts in Sprinklr. Our Product Team has escalated this to TikTok as a high-priority issue, and their teams are actively investigating. We understand the impact this may have and are closely monitoring the situation. We will continue to share updates as soon as additional information becomes available.

We are continuing to investigate this issue.

Resolved We have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected. Historical Message Recovery Following the resolution, Sprinklr will automatically recover messages missed during the disruption by retrieving up to the most recent 20 messages per conversation. Please note that in high-volume conversations, messages older than the most recent 20 may not be recovered. We recommend reviewing TikTok directly if you believe additional messages may have been affected. If you continue to experience issues or have any questions, please contact [email protected].