Affected components
Update timeline
- investigating Feb 21, 2026, 06:47 AM UTC
Hi Team, We are writing to proactively keep you informed that our monitoring system has identified a few alerts indicating a spike in IVR failures and Live Chat errors. We are diligently coordinating with our internal teams and will keep you informed as soon as we have further updates. Please rest assured that we are closely monitoring the situation. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team. Thank you.
- identified Feb 21, 2026, 06:58 AM UTC
Hi Team, We would like to provide an update regarding the earlier spike in IVR failures and Live Chat errors. We are pleased to inform you that the error rates are steadily decreasing, and services are gradually recovering. Our teams continue to closely monitor the systems and are actively working to ensure full stability as soon as possible. At this time, performance is improving, and we will continue to share updates until the issue is fully resolved. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team. Thank you
- identified Feb 21, 2026, 07:36 AM UTC
Hi Team, We are writing to proactively inform you that our monitoring system has identified alerts related to an assignment issue. Our Engineering team is actively investigating the matter and working towards resolution. We will keep you informed as soon as we have further updates. Please rest assured that we are closely monitoring the situation.
- resolved Feb 21, 2026, 08:30 AM UTC
Hi Team, We would like to inform you that the previously reported brief disruption affecting Assignment, Live Chat, and Voice services has now been resolved. Our Engineering team has implemented corrective measures, and all services are currently operating normally. We are continuing to closely monitor the systems to ensure stability and prevent any recurrence. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout this matter. Thank you
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