Sprinklr Outage History

The issue has been resolved. The required updates and refresh actions have been completed, and the affected domain has been successfully validated. Services are operating normally, and no further impact has been observed. We will continue to monitor the environment to ensure continued stability.

The Live Chat issue has been mitigated, and services have returned to normal. Customers should now be able to receive and handle incoming chat conversations normally. Engineering team has validated the recovery and will continue to monitor the service closely.

Hi Team, We are reaching out to inform you that the issue affecting email publishing in Prod 8 has been resolved. Our Engineering team implemented the required fix, and email publishing is now functioning as expected. We will continue to monitor the service to ensure stability. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

Hi Team, The issue affecting the Benchmarking module, including widgets, exports, and external links, has been resolved. All impacted functionality is now working as expected. We will continue to monitor the platform to ensure stability.

The issue impacting certain Meta-integrated services, including Facebook, Instagram, and WhatsApp functionality, has been resolved. As the application resumes normal operations, customers may experience a increase in message volume as previously affected traffic is processed. We are closely monitoring the environment throughout the recovery period to ensure continued stability.

Our Engineering team has resolved the issue for the live data being grabbed (Starting 2:30 AM IST on 29th Aug) For messages that were ingested during the outage, some statistics may still be incorrect. We are currently evaluating the best approach to correct this, as addressing these historical discrepancies may require code changes. If you are still experiencing the issue for live data or need to track further for messages ingested during outage, please feel free to get in touch with our Support Team.

Hi all, Our monitoring systems proactively identified intermittent 503 Service Temporarily Unavailable responses affecting a subset of requests on prod21. The issue was promptly investigated by our engineering team, and mitigation measures were implemented to restore normal service. The environment has remained stable following the fix, and we continue to monitor the platform to ensure ongoing reliability. No further impact is currently observed.

Resolved We have received confirmation from our channel partner that the issue has been resolved, and Direct Messages (DMs) should now resume flowing into Sprinklr as expected. Historical Message Recovery Following the resolution, Sprinklr will automatically recover messages missed during the disruption by retrieving up to the most recent 20 messages per conversation. Please note that in high-volume conversations, messages older than the most recent 20 may not be recovered. We recommend reviewing TikTok directly if you believe additional messages may have been affected. If you continue to experience issues or have any questions, please contact [email protected].

The issue has been resolved. Microsoft Azure confirmed that the service degradation was caused by an issue impacting Azure OpenAI Services. Following service recovery on Azure, Copilot services have been fully restored and are operating normally. The Engineering team has validated the recovery and will continue to monitor the platform to ensure ongoing stability.

Following the successful completion of the Voice Connect certificate renewal, we have observed no issues during the post-renewal monitoring period. All services are operating normally. If you experience any issues or require assistance, please write to [email protected].

Hi Team, The Instagram API rate limit issue has been resolved, and services have returned to normal operation. Instagram Grabbing, Publishing, and Reporting functionalities are now processing as expected. The Engineering team has validated service recovery and continues to monitor the platform to ensure stability. Thank you for your patience while we worked with the channel provider to resolve the issue.

The issue affecting case assignment for a subset of customers in the Prod17 environment has been resolved. Our Engineering team has implemented the necessary fix, and case assignment is now functioning as expected. We will continue to monitor the environment to ensure service stability.

Hi Team, This is to inform you that the issue with Listening Data Fetching Services is resolved. The services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries

Hi Team, This is to inform you that the issue observed with the platform has been resolved. The service is now operating normally. Please let us know if you encounter any further issues. Thank you for your patience and support.

Hi Team , We would like to inform you that the intermittent issue affecting URL accessibility has now been resolved, and services are operating as expected. If you have any further questions or require additional assistance, please do not hesitate to reach out to Sprinklr Support. We sincerely apologize for any inconvenience this issue may have caused and appreciate your patience, support, and understanding throughout the incident.

The issue affecting voice services has been resolved, and services are now operating normally. Our engineering team has completed remediation efforts and continues to monitor the platform to ensure ongoing stability and performance. We apologize for any inconvenience and thank you for your patience.

Hi Team, The issue impacting the loading of media assets and attachments within the Sprinklr platform has been resolved as of 12:25 PM IST / 06:55 AM UTC. Our Engineering teams implemented the necessary mitigation, and services have been restored successfully. We are no longer observing failures or delays, and monitoring confirms normal platform behaviour. We will continue to monitor the platform closely to ensure ongoing stability. Thank you for your patience and understanding.

Hi Team , We would like to inform you that the earlier Meta outage impacting Cloud API and related services has now been resolved. Services have been fully restored and are operating normally. Our team will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding

We would like to inform you that we received an alert related to the Co-browse service, which may have caused intermittent access issues for some users. Our team investigated the issue promptly and has now resolved it. The service is functioning normally, and no further impact is expected at this time. We will continue to monitor the service closely to ensure stability. Thank you for your patience and understanding.

Hi team, We are pleased to inform you that the issue with Prod4 Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor the situation to ensure continued stability. Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.

The issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank you for your understanding and continued partnership.

Hi Team , We would like to inform you that the issue impacting AI Agent bots due to GenAI service unavailability has now been resolved. Services are currently stable and functioning normally. The service has since recovered. Our teams will continue to monitor the environment closely to ensure stability.

Hi Team, The issue impacting Voice services has now been resolved, and services are operating normally at this time. We will continue to monitor the environment closely to ensure stability. Thank you for your patience and understanding.

Hi Team, Our engineering team has confirmed that the issue with the WhatsApp chatbot for prod4 has now been resolved. Services are currently operating normally. Thank you for your patience. Please reach out to Sprinklr Support in case of any queries.

Hi Team, This is to inform you that the issue with the platform is resolved. The platform and backend services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries