Sprinklr Outage History

The issue affecting voice services has been resolved, and services are now operating normally. Our engineering team has completed remediation efforts and continues to monitor the platform to ensure ongoing stability and performance. We apologize for any inconvenience and thank you for your patience.

Hi Team, The issue impacting the loading of media assets and attachments within the Sprinklr platform has been resolved as of 12:25 PM IST / 06:55 AM UTC. Our Engineering teams implemented the necessary mitigation, and services have been restored successfully. We are no longer observing failures or delays, and monitoring confirms normal platform behaviour. We will continue to monitor the platform closely to ensure ongoing stability. Thank you for your patience and understanding.

Hi Team , We would like to inform you that the earlier Meta outage impacting Cloud API and related services has now been resolved. Services have been fully restored and are operating normally. Our team will continue to monitor the environment to ensure ongoing stability. Thank you for your patience and understanding

We would like to inform you that we received an alert related to the Co-browse service, which may have caused intermittent access issues for some users. Our team investigated the issue promptly and has now resolved it. The service is functioning normally, and no further impact is expected at this time. We will continue to monitor the service closely to ensure stability. Thank you for your patience and understanding.

Hi team, We are pleased to inform you that the issue with Prod4 Site has been resolved. After verification, we have confirmed that services are working as expected. However, we will continue to closely monitor the situation to ensure continued stability. Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.

The issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank you for your understanding and continued partnership.

Hi Team , We would like to inform you that the issue impacting AI Agent bots due to GenAI service unavailability has now been resolved. Services are currently stable and functioning normally. The service has since recovered. Our teams will continue to monitor the environment closely to ensure stability.

Hi Team, The issue impacting Voice services has now been resolved, and services are operating normally at this time. We will continue to monitor the environment closely to ensure stability. Thank you for your patience and understanding.

Hi Team, Our engineering team has confirmed that the issue with the WhatsApp chatbot for prod4 has now been resolved. Services are currently operating normally. Thank you for your patience. Please reach out to Sprinklr Support in case of any queries.

Hi Team, This is to inform you that the issue with the platform is resolved. The platform and backend services are stable and should be functioning as expected. Thank you for your patience and understanding. Please feel free to reach out to Sprinklr Support in case of any queries

Hi Team, We would like to inform you that the issue has now been resolved. The increase in webhook activity along with intermittent API failures on prod19 has been addressed, and the system is now stable. Our engineering team has implemented the necessary fixes and will continue to monitor closely to ensure continued stability. Thank you for your patience and understanding.

Hi Team, The issue impacting data retrieval and updates across multiple services has now been fully resolved, and all services are operating normally. Our engineering team has addressed the problem, and systems are functioning as expected. We will continue to monitor to ensure stability. If you notice any further issues or need assistance, please feel free to reach out to our support team.

The increased traffic on Twitter that was causing intermittent API errors has now subsided. All services are operating normally. Thank you for your patience.

The issue observed in the production environment, where survey responses were not being captured in Sprinklr despite customers completing them, has now been resolved. Upon investigation, it was identified that the responses were being recorded but were updated in the system with a delay. This delay has now been addressed in coordination with the Engineering team. Survey responses are now being captured and reflected correctly in the backend and associated cases. We will continue to monitor the system to ensure stability.

The reporting data issue impacting X ad accounts within Sprinklr has now been resolved. Reporting metrics are now populating in Sprinklr as expected. If you observe any discrepancies, please reach out to Sprinklr Support. We sincerely appreciate your patience and understanding while this issue was being addressed. Thank you.

This incident has been resolved.

We are pleased to inform you that the issue impacting the ingestion of listening data into Sprinklr has been resolved. Listening data is now being processed as expected. If you have any questions or need further support, please feel free to reach out to Sprinklr Support. Thank you for your patience.

We’re happy to inform you that the issue observed with the URL services in Prod3 has been successfully resolved, and services are now functioning as expected. Thank you for your patience and cooperation. Please let us know if you experience any further issues.

We’re happy to inform you that the issue affecting the Sprinklr platform on the PROD21 environment has been successfully resolved. Our engineering team has addressed the issue, and all services are now functioning as expected. Thank you for your patience and cooperation. Please let us know if you experience any further issues.

The issue where cases were not loading properly, adherence metrics were displaying incorrect values, and some bots were responding slower than expected has been resolved. System performance has returned to normal, and users should no longer experience any impact while accessing cases or monitoring adherence data. Our team will continue to monitor the platform closely to ensure stability. If you have any questions or require further assistance, please feel free to reach out to Sprinklr Support.

Hi Team, We would like to inform you that the issue related to the delay in case reporting sync has now been resolved, and recovery has been observed. Our team will continue to monitor the system to ensure stability. We apologize for the inconvenience caused and appreciate your patience during this time. If you have any questions or need further assistance, please don't hesitate to reach out to Sprinklr Support. Thank you.

Our engineering team and channel team have confirmed that the issue with video posts getting stuck in the "processing by channel" state has been resolved. The upload process is now functioning as expected, and videos are being processed and published without any issue. If you encounter any further issues, please feel free to reach out to Sprinklr Support.

This incident has been resolved.