Sprinklr experienced a minor incident on April 20, 2026 affecting America (Prod2) and America (Prod) and 1 more component, lasting 6d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 20, 2026, 06:03 PM UTC
We are currently observing increased traffic on Twitter, which may result in the following message for some users: "We are currently experiencing a disruption with this channel API. Please re-try in a few minutes. If this error persists, please contact [email protected]" This indicates that the service is temporarily handling a high volume of requests. Users may experience delays or intermittent access. We recommend retrying after a short period. We are monitoring the situation and will provide updates as needed. Thank you.
- resolved Apr 27, 2026, 02:37 PM UTC
The increased traffic on Twitter that was causing intermittent API errors has now subsided. All services are operating normally. Thank you for your patience.