Prod15 Inaccessible

Update timeline

1. identified Feb 09, 2026, 09:56 AM UTC

   Hi Team, We would like to proactively inform you that our monitoring systems have detected intermittent slowness on the Prod15 environment. Our engineering teams are currently investigating the underlying cause and working on mitigation with the highest priority. At this time, you may experience some latency in platform performance or UI responsiveness intermittently. We are closely monitoring the situation and will share further updates as we make progress. Please rest assured that restoring optimal performance remains our top priority. If you have any questions or require additional assistance, please feel free to reach out to Sprinklr

2. identified Feb 09, 2026, 10:36 AM UTC

   Hi Team, We would like to share an update regarding the intermittent slowness observed on the Prod15 environment. Our monitoring indicates that the platform is currently recovering, and performance has shown noticeable improvement. The engineering teams continue to closely monitor the environment and are working to ensure full stability. We will provide a confirmation update once the issue is completely resolved and normal performance is fully restored. Thank you for your patience and understanding. If you have any questions or continue to experience any issues, please feel free to reach out to Sprinklr Support.

3. resolved Feb 09, 2026, 11:08 AM UTC

   Hi team, We are pleased to inform you that the issue with Prod15 Site has been resolved. After verification, we have confirmed that all voice and non voice services are working as expected. However, we will continue to closely monitor the situation to ensure continued stability. Thank you for your patience throughout this process. If you experience any further issues or have additional questions, please do not hesitate to reach out.