Sprinklr is currently experiencing a major incident affecting America (Prod) and America (Prod2) and 1 more component, which began 21h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 08, 2026, 05:28 AM UTC
Hi Team, We would like to inform you that our voice provider, Twilio is currently investigating an issue causing degradation in voice services. Twilio has also acknowledged this on their status page: https://status.twilio.com/ . We will keep you updated as soon as we have further information. We apologize for the inconvenience caused. If you continue to face issues, please report them to Sprinklr Support. Please ignore this notification if you are not using the above voice provider.
- identified May 08, 2026, 05:56 AM UTC
Hi Everyone, We would like to share an update regarding AWS US East1 services. At this time, there is no impact observed, and all services are functioning as expected. However, we are closely monitoring the situation as a precautionary measure. We are aware of an ongoing issue impacting AWS US-East-1 services, as reflected on their public status page. This is currently being tracked at the provider level. We will continue to monitor the AWS incident and provide updates if there are any changes impacting Sprinklr services. AWS Status Page: https://health.aws.amazon.com/health/status Our teams are actively monitoring system performance and alerts to ensure any potential impact is identified at the earliest. We will continue to share updates as more information becomes available.
- monitoring May 08, 2026, 06:35 AM UTC
Hi Everyone, We would like to share an update regarding AWS US-East-1 services. AWS is showing signs of recovery, and services are stabilizing. At this time, there is no impact observed on Sprinklr services, and all systems continue to function as expected. We are continuing to monitor the situation closely and will keep you informed of any further developments. AWS Status Page: https://health.aws.amazon.com/health/status
- monitoring May 08, 2026, 04:47 PM UTC
This is to share an update regarding AWS US-East-1 services. As per the latest update from the AWS teams, the issue has been resolved and the services are now operating normally. The ongoing restoration activities are continuing separately. We are continuing to monitor the situation closely and will keep you informed of any further developments. AWS Status Page: https://health.aws.amazon.com/health/status