Sprinklr incident

Cases Not Loading, Adherence Inaccuracy & Bot Slowness

Sprinklr experienced a minor incident on March 16, 2026 affecting America (Prod), lasting 14h 10m. The incident has been resolved; the full update timeline is below.

Started: Mar 16, 2026, 06:18 PM UTC
Resolved: Mar 17, 2026, 08:28 AM UTC
Duration: 14h 10m
Detected by Pingoru: Mar 16, 2026, 06:18 PM UTC

Affected components

America (Prod)

Update timeline

investigating Mar 16, 2026, 06:18 PM UTC

We are currently experiencing an issue where cases are not loading properly, adherence metrics are displaying incorrect values, and some bots are responding slower than expected. This may impact users when accessing cases and monitoring adherence data. Our technical team is actively investigating the root cause and working to restore normal system performance as quickly as possible.
resolved Mar 17, 2026, 08:28 AM UTC

The issue where cases were not loading properly, adherence metrics were displaying incorrect values, and some bots were responding slower than expected has been resolved. System performance has returned to normal, and users should no longer experience any impact while accessing cases or monitoring adherence data. Our team will continue to monitor the platform closely to ensure stability. If you have any questions or require further assistance, please feel free to reach out to Sprinklr Support.