Sprinklr experienced a major incident on April 6, 2026 affecting America (Prod8) and EMEA (Prod3), lasting 15h 38m. The incident has been resolved; the full update timeline is below.
Affected components
America (Prod8)EMEA (Prod3)
Update timeline
- investigating Apr 06, 2026, 11:23 AM UTC
This is to inform you that we have observed issues with listening data being grabbed into Sprinklr. Our engineering team is checking this and we will keep you informed as soon as more information becomes available. Thank you for your patience and understanding.
- resolved Apr 07, 2026, 03:02 AM UTC
We are pleased to inform you that the issue impacting the ingestion of listening data into Sprinklr has been resolved. Listening data is now being processed as expected. If you have any questions or need further support, please feel free to reach out to Sprinklr Support. Thank you for your patience.