Sprinklr incident

Breakage in Facebook workflows due to a recent Meta update

Minor Resolved View vendor source →

Sprinklr experienced a minor incident on June 5, 2026 affecting APAC (Prod4) and APAC (Prod11) and 1 more component, lasting 10d 3h. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2026, 07:43 AM UTC
Resolved
Jun 15, 2026, 10:52 AM UTC
Duration
10d 3h
Detected by Pingoru
Jun 05, 2026, 07:43 AM UTC

Affected components

APAC (Prod4)APAC (Prod11)EMEA (Prod3)EMEA (Prod5)EMEA (Prod15)America (Prod)America (Prod6)America (Prod2)America (Prod8)EMEA (Prod16)

Update timeline

  1. investigating Jun 05, 2026, 07:43 AM UTC

    Hi All, We are currently experiencing issues with Facebook workflows due to a recent Meta platform update. The impact includes fetching posts via comments (especially dark posts), Facebook profile creation and updates, and Facebook comment retrieval across all environments. Our Engineering team is actively working with Meta on a resolution and will provide further updates as they become available.

  2. identified Jun 10, 2026, 01:57 PM UTC

    Hi All, We have identified the required updates on the Sprinklr side and are currently working on implementing the fix. We will continue to share progress as deployment moves forward and confirm once all impacted workflows are restored." Thank you

  3. resolved Jun 15, 2026, 10:52 AM UTC

    The issue has been resolved, and workflows involving Facebook dark post comments will now work as expected going forward. If you have any questions or need further assistance, please reach out to Sprinklr Support. Thank you for your understanding and continued partnership.