Sprinklr incident

Generative AI Features Temporarily Unavailable.

Major Resolved View vendor source →

Sprinklr experienced a major incident on May 29, 2026 affecting EMEA (Prod3) and EMEA (Prod5) and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
May 29, 2026, 04:06 PM UTC
Resolved
May 29, 2026, 06:09 PM UTC
Duration
2h 3m
Detected by Pingoru
May 29, 2026, 04:06 PM UTC

Affected components

EMEA (Prod3)EMEA (Prod5)EMEA (Prod18)EMEA (Prod21)

Update timeline

  1. identified May 29, 2026, 04:06 PM UTC

    We are currently observing issues with AI Agent bots failing due to GenAI service unavailability. Initial investigation indicates that the issue appears to be originating from the Azure side, impacting GenAI service availability. Our engineering team is actively monitoring the situation and coordinating further investigation. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.

  2. resolved May 29, 2026, 06:09 PM UTC

    Hi Team , We would like to inform you that the issue impacting AI Agent bots due to GenAI service unavailability has now been resolved. Services are currently stable and functioning normally. The service has since recovered. Our teams will continue to monitor the environment closely to ensure stability.