Socure Outage History

This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.

SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. A small number of transactions were affected as the disruption began at approximately 2:50PM (ET) on October 18, 2026, and was resolved at approximately 3:10PM (ET). Service has been restored, and eCBSV is operating normally at this time.

The incident has been resolved, and we are no longer seeing errors. Services are operating normally, and we’ll continue to monitor performance. We appreciate your patience while we worked through this.

SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. The disruption began at approximately 10:19AM (ET) on October 15, 2026, and was resolved at approximately 10:41AM (ET). Service has been restored, and eCBSV is operating normally at this time.

We experienced elevated transaction failures affecting Watchlist Plus and Watchlist Premier. The issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.

The issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve it.

Between 6:28 AM and 6:57 AM ET on September 21, an issue during an operational activity caused some webhook notifications associated with older evaluations from the past month to be delivered again. Current evaluations and webhook processing were not impacted. The issue has been resolved. We apologize for any confusion or additional noise this may have caused.

This incident has been resolved.

The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services

Between 8:30 AM and 2:00 PM EST, we observed an increase in 5xx error rates, which resulted in intermittent errors or failed requests for some customers. Overall impact was minimal, less than 0.01%. The error rate has since returned to normal. This issue is fully resolved at this time. We apologize for any disruption and appreciate your patience.

SSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.

This incident has been resolved.

Between 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally. A full Root Cause Analysis (RCA) will be shared once the investigation concludes.

A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.

We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved. Thank you for your patience while we worked through this.

On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT. This issue impacted Watchlist Plus and Watchlist Premier services only. We apologize for the inconvenience and appreciate your patience.

Socure services have now fully recovered and are operating normally. Our engineering and operations teams will continue to work to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.