Socure experienced a minor incident on June 26, 2026 affecting Sigma Identity Fraud and Sigma Synthetic Fraud and 1 more component, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
Sigma Identity FraudSigma Synthetic FraudPredictive DocVKYCEmail RiskScoreAddress RiskScoreAccount IntelligencePhone RiskScoreSigma DeviceAlert List
Update timeline
- investigating Jun 26, 2026, 08:06 PM UTC
We are currently experiencing 5xx errors affecting multiple modules. Our team is actively investigating the issue and will provide updates as more information becomes available.
- resolved Jun 26, 2026, 08:26 PM UTC
Socure services have now fully recovered and are operating normally. Our engineering and operations teams will continue to work to conduct a comprehensive root cause analysis (RCA) of the incident. We will share the RCA publicly within the next few days once this review is complete.