Socure incident

[Sev3] Increased Latency with Sigma Fraud and Synthetic

Minor Resolved View vendor source →

Socure experienced a minor incident on September 16, 2026 affecting Sigma Identity Fraud and Sigma Identity Fraud and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 09:39 AM UTC
Resolved
Sep 16, 2026, 10:12 AM UTC
Duration
33m
Detected by Pingoru
Sep 16, 2026, 09:39 AM UTC

Affected components

Sigma Identity FraudSigma Identity FraudSigma Synthetic FraudSigma Synthetic Fraud

Update timeline

  1. identified Sep 16, 2026, 09:39 AM UTC

    We are observing increased latency affecting some customers using our Fraud and Synthetic products. Our team is actively investigating the issue. API requests are completing successfully, and we are not observing any API failures at this time. We will provide further updates as more information becomes available.

  2. monitoring Sep 16, 2026, 10:07 AM UTC

    We’re seeing an improvement in latency affecting some customers using our Fraud and Synthetic products. We’ll continue to monitor the situation closely.

  3. resolved Sep 16, 2026, 10:12 AM UTC

    The issue impacting Fraud and Synthetic services has been resolved, and service has returned to normal operation. Customers should no longer experience increased latency or delays when accessing Fraud and Synthetic services