Socure incident
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Socure experienced a minor incident on October 19, 2026 affecting Predictive DocV and Predictive DocV, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2026, 07:04 PM UTC
We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.
- monitoring Oct 19, 2026, 09:15 PM UTC
Our team has taken steps to mitigate the latency experienced for DocV image display and downloads. There continues to be no impact to DocV evaluations at this time and the team will continue to monitor the situation. We will provide another update once all impact has been resolved.
- resolved Oct 20, 2026, 01:57 AM UTC
This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.