Socure incident

[SEV3] Observed ID+ WL transactions failures due to latency

Minor Resolved View vendor source →

Socure experienced a minor incident on August 10, 2026 affecting Global Watchlist Screening with Monitoring and Watchlist Plus and 1 more component, lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 10, 2026, 03:40 PM UTC
Resolved
Aug 10, 2026, 04:02 PM UTC
Duration
22m
Detected by Pingoru
Aug 10, 2026, 03:40 PM UTC

Affected components

Global Watchlist Screening with MonitoringWatchlist PlusWatchlist Premier

Update timeline

  1. investigating Aug 10, 2026, 03:40 PM UTC

    We are investigating a slight degradation on the Watchlist product due to latency. Affecting both ID+ and RiskOS. The team is actively investigating this issue at this time.

  2. identified Aug 10, 2026, 03:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 10, 2026, 03:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2026, 04:02 PM UTC

    This incident has been resolved.