Socure experienced a minor incident on August 3, 2026 affecting Sigma Identity Fraud and Sigma Identity Fraud and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2026, 04:54 PM UTC
We are currently investigating reports of increased latency for submitted transactions, which may result in processing delays. Our team is actively looking into the root cause and will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience.
- identified Aug 03, 2026, 05:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 03, 2026, 05:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 03, 2026, 05:32 PM UTC
A fix has been implemented and confirmed effective. All systems are operating normally. Thank you for your patience while we worked through this.