Socure incident
[SEV3] Errors affecting enablement of Watchlist Monitoring Subscriptions
Socure experienced a minor incident on July 17, 2026 affecting Global Watchlist Screening with Monitoring, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 03:06 PM UTC
We are currently investigating elevated 400 (Invalid Request) errors affecting requests to enable Watchlist Monitoring subscriptions. This issue has been ongoing since approximately 6:20 AM ET. We will provide updates as more information becomes available.
- identified Jul 17, 2026, 03:26 PM UTC
We have identified the root cause of the elevated errors affecting requests. Our team is currently working on a fix to address the issue. We will provide a further update once the fix has been applied.
- monitoring Jul 17, 2026, 03:41 PM UTC
A release has been completed to address the elevated errors affecting Watchlist Monitoring subscription enablement. We have not observed any further errors in the last several minutes and are continuing to monitor to confirm full resolution.
- resolved Jul 17, 2026, 03:47 PM UTC
We have confirmed that Watchlist Monitoring subscription enablement has returned to normal operation, with no further errors observed. This issue is now resolved. Thank you for your patience while we worked through this.