Socure incident
[Sev3] Elevated error rate for RiskOS Evaluation APIs
Socure experienced a minor incident on October 16, 2026 affecting RiskOS, lasting 5h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 16, 2026, 08:20 PM UTC
Starting at 3:00 EDT, some customers may experience intermittent errors or failed requests when using the RiskOS Evaluate APIs. We’ve identified a database issue and are actively working to resolve it. We apologize for the disruption and appreciate your patience while we investigate.
- monitoring Oct 16, 2026, 09:18 PM UTC
We’ve taken an interim measure, and the elevated error rate has subsided. We haven’t observed related errors in the past 15 minutes. We’re moving the incident to monitoring while we continue work on a full resolution. We’ll share another update when the situation changes.
- monitoring Oct 16, 2026, 10:59 PM UTC
We appreciate your patience as our team is still monitoring the situation closely. Error rates have subsided as we continue to work towards a full resolution.
- resolved Oct 17, 2026, 02:10 AM UTC
The incident has been resolved, and we are no longer seeing errors. Services are operating normally, and we’ll continue to monitor performance. We appreciate your patience while we worked through this.