Socure incident

[SEV3] - eCBSV API Outage Resulting in 5xx Errors

Minor Resolved View vendor source →

Socure experienced a minor incident on October 15, 2026 affecting eCBSV and eCBSV, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2026, 02:52 PM UTC
Resolved
Oct 15, 2026, 03:59 PM UTC
Duration
1h 6m
Detected by Pingoru
Oct 15, 2026, 02:52 PM UTC

Affected components

eCBSVeCBSV

Update timeline

  1. identified Oct 15, 2026, 02:52 PM UTC

    We are currently experiencing an unplanned outage affecting the eCBSV module due to SSA responses, resulting in 5xx errors. Socure has contacted the vendor to investigate the issue and determine when service is expected to be restored.

  2. monitoring Oct 15, 2026, 02:55 PM UTC

    Error rates have subsided over the last few minutes. We are monitoring these rates, and pending our vendor response.

  3. resolved Oct 15, 2026, 03:59 PM UTC

    SSA experienced a service-impacting event that affected multiple applications and services, including the Electronic Consent Based Social Security Number Verification (eCBSV) service. The disruption began at approximately 10:19AM (ET) on October 15, 2026, and was resolved at approximately 10:41AM (ET). Service has been restored, and eCBSV is operating normally at this time.