Socure incident

RETROACTIVE: [Sev3] Elevated 5XX errors for Watchlist

Notice Resolved View vendor source →

Socure experienced a notice incident on July 14, 2026 affecting Watchlist Plus and Watchlist Premier, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 01:23 PM UTC
Resolved
Jul 14, 2026, 01:31 PM UTC
Duration
8m
Detected by Pingoru
Jul 14, 2026, 01:23 PM UTC

Affected components

Watchlist PlusWatchlist Premier

Update timeline

  1. resolved Jul 14, 2026, 02:17 PM UTC

    On July 14, we experienced an issue that resulted in elevated 5XX errors affecting Watchlist Screening requests approximately between 9:23 AM and 9:31 AM EDT. This issue impacted Watchlist Plus and Watchlist Premier services only. We apologize for the inconvenience and appreciate your patience.