Socure experienced a minor incident on September 2, 2026 affecting eCBSV and eCBSV, lasting 20h 46m. The incident has been resolved; the full update timeline is below.
Affected components
eCBSVeCBSV
Update timeline
- identified Sep 02, 2026, 06:31 PM UTC
Our Vendor, SSA, has reported that there is currently an elevated latency issue affecting eCBSV module. As a result, you may experience elevated response times. Our team is actively working with them to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding.
- resolved Sep 03, 2026, 03:18 PM UTC
SSA resolved the elevated latency affecting the eCBSV module as of 2:00 AM ET. Response times have returned to normal. Thank you for your patience and understanding.