Socure incident
[Sev3] Delayed Case Updates in the Case Management UI
Socure experienced a minor incident on September 22, 2026 affecting RiskOS, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 22, 2026, 12:26 PM UTC
We are investigating an issue causing delays in case updates being reflected in the RiskOS Case Management UI. Our Engineering team is actively working to identify the root cause and restore normal update behavior. We will provide further updates as more information becomes available. This is not impacting API evaluation requests.
- monitoring Sep 22, 2026, 01:22 PM UTC
We have identified the root cause of the issue affecting updates in the RiskOS Case Management UI. This issue is limited to a subset of cases and specifically affects the Case Search functionality, which may temporarily show outdated case states. Please note that case status data displayed within the Case List and individual Case Details pages is accurate and reflects the latest state. Our Engineering team has deployed a fix for all newly updated cases and is actively working to re-sync the remaining affected cases to ensure data consistency across search. We will provide another update once normal behavior is fully restored.
- resolved Sep 22, 2026, 02:09 PM UTC
The issue affecting case status updates has been resolved. All the new cases are being processed correctly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our team worked to resolve it.