Socure incident

RETROACTIVE: [Sev3] DocV Webhook Delivery Issue

Minor Resolved View vendor source →

Socure experienced a minor incident on August 4, 2026, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 04, 2026, 05:21 AM UTC
Resolved
Aug 04, 2026, 06:15 AM UTC
Duration
54m
Detected by Pingoru
Aug 04, 2026, 05:21 AM UTC

Update timeline

  1. resolved Aug 04, 2026, 07:01 AM UTC

    Between 1:21 AM and 2:15 AM EDT on August 4, 2026, a subset of DocV webhook delivery notifications experienced elevated 401 response rates. The issue is fully resolved and webhook delivery is now operating normally. A full Root Cause Analysis (RCA) will be shared once the investigation concludes.