Sinch Outage History

Sinch degraded · 1 active incident View live status →

Pingoru has recorded 288 incidents for Sinch: 288 in the last 12 months and 96 in the last 90 days.

Source: status.sinch.com

288incidents recorded
288last 12 months
96last 90 days
11 hourstypical duration
Incidents per month
02550AprMayJunJulAugSepOct27
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct14%
Pingoru began tracking Sinch in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202638322 of 720 (45%)
May 202642151 of 744 (20%)
June 202649522 of 720 (72%)
July 202641273 of 744 (37%)
August 202631404 of 744 (54%)
September 202631179 of 720 (25%)
October 20262784 of 586 (14%)

Incidents, newest first

Minor September 27, 2026 Delivery Issue Belgium - Proximus 3h 18m SMS - EMEA

Started Sep 27, 2026, 10:49 PM UTC· resolved Sep 28, 2026, 02:08 AM UTC

  1. investigating Sep 27, 2026, 10:49 PM UTC

    We are currently observing delivery issues in Belgium - Proximus Incident Start Time: 2026-09-27 22:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. identified Sep 27, 2026, 11:51 PM UTC

    The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

  3. monitoring Sep 28, 2026, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 28, 2026, 02:08 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-27 22:01 UTC Incident End Time: 2026-09-28 02:00 UTC

Read the full incident report →

Minor September 25, 2026 Customer Support - Ticketing System 54m Customer Support

Started Sep 25, 2026, 03:31 PM UTC· resolved Sep 25, 2026, 04:26 PM UTC

  1. investigating Sep 25, 2026, 03:31 PM UTC

    We are currently experiencing an issue with our ticketing system related to the following emails: [email protected] Impact: Customers may experience delayed responses from support. Incident Start Time : 2026-09-25 14:46 UTC As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

  2. resolved Sep 25, 2026, 04:26 PM UTC

    This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC

Read the full incident report →

Minor September 25, 2026 Delivery Issue Brazil - Claro 2h 53m SMS - LATAM

Started Sep 25, 2026, 03:35 AM UTC· resolved Sep 25, 2026, 06:29 AM UTC

  1. investigating Sep 25, 2026, 03:35 AM UTC

    We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-25 03:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. identified Sep 25, 2026, 04:37 AM UTC

    The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

  3. resolved Sep 25, 2026, 06:29 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC

Read the full incident report →

Notice September 23, 2026 Chatlayer - US and LATAM regions outage 2h 5m

Started Sep 23, 2026, 12:25 PM UTC· resolved Sep 23, 2026, 02:30 PM UTC

  1. resolved Sep 23, 2026, 02:11 PM UTC

    We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe. Incident Start Time: 2026-09-23 14:25 UTC Incident End Time: 2026-09-23 15:30 UTC During the incident you may have experienced that bots in the affected regions were not replying as expected. If you have any further questions or concerns, please reach out to [email protected].

Read the full incident report →

Minor September 23, 2026 Delivery Issue Venezuela - Digitel 11h 15m SMS - LATAM

Started Sep 23, 2026, 01:53 AM UTC· resolved Sep 23, 2026, 01:09 PM UTC

  1. investigating Sep 23, 2026, 01:53 AM UTC

    We are currently observing delivery issues in Venezuela - Digitel. Incident Start Time: 2026-09-23 00:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 23, 2026, 03:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2026, 07:04 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 23, 2026, 01:09 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-23 00:44 UTC Incident End Time: 2026-09-23 11:50 UTC

Read the full incident report →

Minor September 22, 2026 Delivery Issue Sri Lanka - Hutchison 2h 2m SMS - APAC

Started Sep 22, 2026, 10:53 AM UTC· resolved Sep 22, 2026, 12:55 PM UTC

  1. investigating Sep 22, 2026, 10:53 AM UTC

    We are currently observing delivery issues in Sri Lanka - Hutchison Incident Start Time: 2026-09-22 10:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 22, 2026, 12:55 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 10:26 UTC Incident End Time: 2026-09-22 11:14 UTC

Read the full incident report →

Critical September 22, 2026 Service Degradation – Calling – AP-Southeast-1 2h 56m Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk

Started Sep 22, 2026, 05:40 AM UTC· resolved Sep 22, 2026, 08:36 AM UTC

  1. investigating Sep 22, 2026, 05:40 AM UTC

    We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].

  2. investigating Sep 22, 2026, 07:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 22, 2026, 08:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2026, 08:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC

Read the full incident report →

Minor September 22, 2026 Delivery Issue Mexico - Izzi 2h 15m SMS - LATAM

Started Sep 22, 2026, 03:47 AM UTC· resolved Sep 22, 2026, 06:03 AM UTC

  1. investigating Sep 22, 2026, 03:47 AM UTC

    We are currently observing delivery issues in Mexico - Izzi Incident Start Time: 2026-09-22 03:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 22, 2026, 04:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 22, 2026, 06:03 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 03:05 UTC Incident End Time: 2026-09-22 05:31 UTC

Read the full incident report →

Minor September 17, 2026 Delivery Issue Congo D.R - Orange DRC 5h 14m SMS - EMEA

Started Sep 17, 2026, 05:28 PM UTC· resolved Sep 17, 2026, 10:43 PM UTC

  1. investigating Sep 17, 2026, 05:28 PM UTC

    We are currently observing delivery issues in Congo D.R - Orange DRC Incident Start Time: 2026-09-17 15:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 17, 2026, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 17, 2026, 10:43 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-17 15:59 UTC Incident End Time: 2026-09-17 22:20 UTC

Read the full incident report →

Minor September 17, 2026 Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292) 1d 4h MM4 (MMS 365), SMS 365 Operator US

Started Sep 17, 2026, 11:46 AM UTC· resolved Sep 18, 2026, 03:54 PM UTC

  1. identified Sep 17, 2026, 11:46 AM UTC

    Ticket Number: MNOC-65291 Services: SMSx, MM4 Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4 Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Report Manager Access: (remove if not applicable) Report Manager Statistics : (remove if not applicable) Incident Start Date & Time (GMT) : September 17, 06:45 UTC If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

  2. identified Sep 17, 2026, 01:00 PM UTC

    A network issue was identified which could result in certain customers observing a potential delay in delivery. Technical resources are engaged and actively working on repair of the issue. Updates will continue to be provided.

  3. monitoring Sep 17, 2026, 01:24 PM UTC

    A fix has been implemented. Queues are depleting and delays should be mitigated. Technical teams are monitoring for service stability.

  4. resolved Sep 18, 2026, 03:54 PM UTC

    Issue has remained stable. Resolving incident.

Read the full incident report →

Minor September 16, 2026 Delivery Issue Paraguay - Tigo 3h 1m SMS - LATAM

Started Sep 16, 2026, 04:18 AM UTC· resolved Sep 16, 2026, 07:20 AM UTC

  1. investigating Sep 16, 2026, 04:18 AM UTC

    We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-09-16 03:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 16, 2026, 06:19 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2026, 07:20 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-16 03:44 UTC Incident End Time: 2026-09-16 04:58 UTC

Read the full incident report →

Minor September 15, 2026 Delivery Issue Cambodia - Smart Axiata 16h 41m SMS - APAC

Started Sep 15, 2026, 04:41 PM UTC· resolved Sep 16, 2026, 09:22 AM UTC

  1. investigating Sep 15, 2026, 04:41 PM UTC

    We are currently observing delivery issues in Cambodia - Smart Axiata Incident Start Time: 2026-09-15 16:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 15, 2026, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 15, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 16, 2026, 02:11 AM UTC

    We are continuing to investigate this issue.

  5. identified Sep 16, 2026, 07:05 AM UTC

    The issue has been identified and we are working with the operator to fix the issue.

  6. resolved Sep 16, 2026, 09:22 AM UTC

    The incident has been resolved. Incident Start Time: 2026-09-15 16:13 UTC Incident End Time: 2026-09-16 08:35 UTC

Read the full incident report →

Minor September 12, 2026 Delivery Issue Bolivia - Tigo 1h 37m SMS - LATAM

Started Sep 12, 2026, 09:45 PM UTC· resolved Sep 12, 2026, 11:23 PM UTC

  1. investigating Sep 12, 2026, 09:45 PM UTC

    We are currently observing delivery issues in Bolivia - Tigo Incident Start Time: 2026-09-12 20:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 12, 2026, 11:23 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 20:53 UTC Incident End Time: 2026-09-12 22:36 UTC

Read the full incident report →

Minor September 12, 2026 Delivery Issue - Bouygues Telecom - France 9h 3m SMS - EMEA

Started Sep 12, 2026, 07:53 PM UTC· resolved Sep 13, 2026, 04:56 AM UTC

  1. investigating Sep 12, 2026, 07:53 PM UTC

    We are currently observing delivery issues in Bouygues Telecom - France. Incident Start Time: 2026-09-12 19:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 12, 2026, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2026, 04:56 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC

Read the full incident report →

Major September 10, 2026 Campaigns Stats are not available 6m Campaigns (France 🇫🇷), Campaigns API (France 🇫🇷), sFTP Connectors (France 🇫🇷)

Started Sep 10, 2026, 07:26 AM UTC· resolved Sep 10, 2026, 07:32 AM UTC

  1. investigating Sep 10, 2026, 07:26 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 10, 2026, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2026 Service Degradation - Elastic SIP Trunking - US East 12m

Started Sep 09, 2026, 02:30 PM UTC· resolved Sep 09, 2026, 02:42 PM UTC

  1. resolved Sep 09, 2026, 04:18 PM UTC

    During the below time frame we experienced an issue with our Elastic SIP Trunking services in the US East region. Incident Start Time: 2026-09-09 14:34 UTC Incident End Time: 2026-09-09 14:42 UTC Impact: Customers may have experienced intermittent issues with non-completed calls on Elastic SIP Trunking We sincerely apologize for any inconvenience this may have caused.

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Notice September 9, 2026 Sinch Post-Incident Notification - Customer Dashboard 10h 44m

Started Sep 09, 2026, 09:00 AM UTC· resolved Sep 09, 2026, 07:44 PM UTC

  1. resolved Sep 09, 2026, 07:55 PM UTC

    We are retroactively informing you of an incident affecting the Multi-Factor Authentication for the Sinch Customer Dashboard. Impact: Customers may have noticed issues receiving One-time passcodes for AT&T devices during the below timeframe. Incident Start Time: 2026-09-09 11:07 UTC Incident End Time: 2026-09-09 19:44 UTC

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Minor September 9, 2026 US1 - Site Degradation 2h 35m SMPP - US, Redhot XML (mBlox), SMPP - CA, ENUM US and 4 more

Started Sep 09, 2026, 04:47 AM UTC· resolved Sep 09, 2026, 07:22 AM UTC

  1. investigating Sep 09, 2026, 04:47 AM UTC

    Dear Client, We are currently experiencing a performance degradation on our US1 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue. Affected Site: US1 Recommended Redundant Site: US7 Incident Start Time: 2026-09-09 04:13 UTC Our engineers are currently investigating and additional information will follow as it becomes available.

  2. identified Sep 09, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 09, 2026, 07:22 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-09 04:13 UTC Incident End Time: 2026-09-09 07:14 UTC

Read the full incident report →

Minor September 8, 2026 Delivery Issue Italy - Poste Mobile 36m SMS - EMEA

Started Sep 08, 2026, 08:22 PM UTC· resolved Sep 08, 2026, 08:58 PM UTC

  1. investigating Sep 08, 2026, 08:22 PM UTC

    We are currently observing delivery issues in Italy - Poste Mobile Incident Start Time: 2026-09-08 20:08 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 08, 2026, 08:58 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-08 20:08 UTC Incident End Time: 2026-09-08 20:39 UTC

Read the full incident report →

Minor September 8, 2026 Delivery Issue Mexico - AT&T 1h 14m SMS - LATAM

Started Sep 08, 2026, 12:21 AM UTC· resolved Sep 08, 2026, 01:36 AM UTC

  1. investigating Sep 08, 2026, 12:21 AM UTC

    We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-09-07 23:56 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. monitoring Sep 08, 2026, 01:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 01:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-07 23:56 UTC Incident End Time: 2026-09-08 00:58 UTC

Read the full incident report →

Minor September 7, 2026 Delivery Issue - Romania 17h 57m SMS - EMEA

Started Sep 07, 2026, 03:12 PM UTC· resolved Sep 08, 2026, 09:10 AM UTC

  1. investigating Sep 07, 2026, 03:12 PM UTC

    We are currently observing delivery issues in Romania. Incident Start Time: 2026-09-07 14:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 07, 2026, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 07, 2026, 07:02 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 08, 2026, 12:06 AM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 08, 2026, 09:10 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-07 14:17 UTC Incident End Time: 2026-09-08 07:52 UTC

Read the full incident report →

Minor September 4, 2026 Service Degradation - Conversation API WhatsApp - BR 2h 58m WhatsApp

Started Sep 04, 2026, 02:07 AM UTC· resolved Sep 04, 2026, 05:05 AM UTC

  1. investigating Sep 04, 2026, 02:07 AM UTC

    We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. monitoring Sep 04, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 05:05 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC

Read the full incident report →

Minor September 3, 2026 Interruption of Stats database 16h 50m Campaigns (France 🇫🇷), Campaigns API (France 🇫🇷)

Started Sep 03, 2026, 09:43 PM UTC· resolved Sep 04, 2026, 02:33 PM UTC

  1. investigating Sep 03, 2026, 09:43 PM UTC

    We are investigating

  2. investigating Sep 03, 2026, 09:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2026, 09:44 PM UTC

    We have identified the issue and have applied a fix. We are currently monitoring the platform

  4. monitoring Sep 04, 2026, 07:40 AM UTC

    New Issue occurred Service is available again

  5. resolved Sep 04, 2026, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026 Sinch Incident - FaxAPI 1h 8m API

Started Sep 02, 2026, 01:55 PM UTC· resolved Sep 02, 2026, 03:03 PM UTC

  1. investigating Sep 02, 2026, 01:55 PM UTC

    We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing. Affected endpoint: fax.api.sinch.com We appreciate your patience and apologize for any inconvenience.

  2. resolved Sep 02, 2026, 03:03 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 08:12 UTC Incident End Time: 2026-09-02 13:55 UTC

Read the full incident report →

Minor September 2, 2026 Sinch Engage - Bulk Messaging - Degradation 1h 30m Web Portal

Started Sep 02, 2026, 10:49 AM UTC· resolved Sep 02, 2026, 12:19 PM UTC

  1. investigating Sep 02, 2026, 10:49 AM UTC

    We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers. Impact: Customers may experience delayed messages via the bulk messaging service. Incident Start Time: 2026-09-02 09:45 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. investigating Sep 02, 2026, 11:41 AM UTC

    We are continuing to investigate this issue and will provide further updates as more information becomes available.

  3. resolved Sep 02, 2026, 12:19 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 09:45 UTC Incident End Time: 2026-09-02 12:09 UTC

Read the full incident report →