Sinch Outage History

We are currently observing delivery issues in Costa Rica - Telefonica Costa Rica Incident Start Time: 2026-04-12 01:55 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Colombia - Tigo Incident Start Time: 2026-04-11 18:07 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues towards Brazil - Algar Telecom Incident Start Time: 2026-04-10 04:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Ticket Number :: MNOC-63843 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

We want to inform you that we are currently experiencing a performance degradation impacting our OKTA Verification service globally. Incident Start Time: 2026-04-08 13:00 UTC Impact: Customers may experience delayed or failed verification attempts via the Okta endpoint. We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].

We are currently observing delivery issues in Spain - DigiMobile Incident Start Time: 2026-04-08 07:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

Ticket Number :: MNOC-63780 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

We are currently observing delivery issues in Philippines - Globe Telecom Incident Start Time: 2026-04-03 18:41 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in France - Orange Incident Start Time: 2026-04-02 10:08 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Delivery Issue Brazil - Claro Incident Start Time: 2026-04-01 13:30 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently experiencing a complete outage of the Sinch Engage Classic system. The service is not accessible at this time. Our teams are actively investigating the issue and working to restore functionality as quickly as possible. We will provide further updates as more information becomes available.

We are currently observing delivery issues in US & CA - Minor networks. Incident Start Time: 2026-03-31 09:07 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-03-31 06:57 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues for Toll Free Numbers towards US & CA. Incident Start Time: 2026-03-28 23:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in United States - T-Mobile Incident Start Time: 2026-03-28 23:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-03-26 10:56 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Sweden - Tele2Comviq Incident Start Time: 2026-03-26 10:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

Dear Client, We are currently experiencing an issue affecting number purchases and provisioning (including North American Porting) on our customer dashboard, Dashboard.sinch.com. Incident Start Time: 2026-03-25 16:15 UTC Our teams are actively working to resolve the issue and restore full functionality as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Dear Client, We are currently investigating an issue affecting message delivery for US Test Short Code 10907. If you are experiencing impact, please be assured that our team is actively working to resolve the issue and restore normal service as quickly as possible. Incident Start Time: 2026-03-23 23:29 UTC Impact: Failed MT and MO messages associated with Short Code 10907 We will provide updates as additional information becomes available. If you have any questions, please contact our support team at [email protected] Sincerely, Sinch Support Team

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Dear client, We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM. Impact: Some customers may experience issues sending SMS via these integrations Our teams are actively investigating and working to restore full service as quickly as possible. Incident Start Time: 2026-03-24 13:01 UTC Our teams are actively investigating and working to restore full service as quickly as possible. We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Canada - Sasktel Incident Start Time: 2026-03-24 06:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Colombia - Telefonica Incident Start Time: 2026-03-19 06:35 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in France - Bouygues Telecom. Incident Start Time: 2026-03-19 05:00 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Dear Client, We are currently experiencing a performance degradation on our US7 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US1 for the duration of this issue. Affected Site: US7 Recommended Redundant Site: US1 Alternative Endpoints: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact [email protected].

We are currently observing delivery issues in USA - Minor Networks. Incident Start Time: 2026-03-17 08:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.