Sinch incident
Service Degradation – Calling – AP-Southeast-1
Sinch experienced a critical incident on September 22, 2026 affecting Data Calling and Phone Calling (PSTN) and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2026, 05:40 AM UTC
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].
- investigating Sep 22, 2026, 07:09 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 22, 2026, 08:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2026, 08:36 AM UTC
This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC