Sinch incident
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292)
Sinch experienced a minor incident on September 17, 2026 affecting MM4 (MMS 365) and SMS 365 Operator US, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 17, 2026, 11:46 AM UTC
Ticket Number: MNOC-65291 Services: SMSx, MM4 Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4 Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Report Manager Access: (remove if not applicable) Report Manager Statistics : (remove if not applicable) Incident Start Date & Time (GMT) : September 17, 06:45 UTC If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
- identified Sep 17, 2026, 01:00 PM UTC
A network issue was identified which could result in certain customers observing a potential delay in delivery. Technical resources are engaged and actively working on repair of the issue. Updates will continue to be provided.
- monitoring Sep 17, 2026, 01:24 PM UTC
A fix has been implemented. Queues are depleting and delays should be mitigated. Technical teams are monitoring for service stability.
- resolved Sep 18, 2026, 03:54 PM UTC
Issue has remained stable. Resolving incident.