Sinch experienced a minor incident on September 25, 2026 affecting Customer Support, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Support
Update timeline
- investigating Sep 25, 2026, 03:31 PM UTC
We are currently experiencing an issue with our ticketing system related to the following emails: [email protected] Impact: Customers may experience delayed responses from support. Incident Start Time : 2026-09-25 14:46 UTC As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
- resolved Sep 25, 2026, 04:26 PM UTC
This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC