Sinch experienced a minor incident on September 12, 2026 affecting SMS - EMEA, lasting 9h 3m. The incident has been resolved; the full update timeline is below.
Affected components
SMS - EMEA
Update timeline
- investigating Sep 12, 2026, 07:53 PM UTC
We are currently observing delivery issues in Bouygues Telecom - France. Incident Start Time: 2026-09-12 19:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Sep 12, 2026, 09:50 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 13, 2026, 02:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 13, 2026, 04:56 AM UTC
This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC