Sinch experienced a minor incident on September 15, 2026 affecting SMS - APAC, lasting 16h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 04:41 PM UTC
We are currently observing delivery issues in Cambodia - Smart Axiata Incident Start Time: 2026-09-15 16:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].
- investigating Sep 15, 2026, 05:48 PM UTC
We are continuing to investigate this issue.
- investigating Sep 15, 2026, 09:08 PM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 02:11 AM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2026, 07:05 AM UTC
The issue has been identified and we are working with the operator to fix the issue.
- resolved Sep 16, 2026, 09:22 AM UTC
The incident has been resolved. Incident Start Time: 2026-09-15 16:13 UTC Incident End Time: 2026-09-16 08:35 UTC