Sinch experienced a notice incident on September 23, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 23, 2026, 02:11 PM UTC
We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe. Incident Start Time: 2026-09-23 14:25 UTC Incident End Time: 2026-09-23 15:30 UTC During the incident you may have experienced that bots in the affected regions were not replying as expected. If you have any further questions or concerns, please reach out to [email protected].