Sinch experienced a minor incident on September 9, 2026 affecting SMPP - US and Redhot XML (mBlox) and 1 more component, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 04:47 AM UTC
Dear Client, We are currently experiencing a performance degradation on our US1 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue. Affected Site: US1 Recommended Redundant Site: US7 Incident Start Time: 2026-09-09 04:13 UTC Our engineers are currently investigating and additional information will follow as it becomes available.
- identified Sep 09, 2026, 06:36 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 09, 2026, 07:22 AM UTC
This incident has been resolved. Incident Start Time: 2026-09-09 04:13 UTC Incident End Time: 2026-09-09 07:14 UTC