Sinch incident

Service Degradation - Conversation API WhatsApp - BR

Sinch experienced a minor incident on September 4, 2026 affecting WhatsApp, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2026, 02:07 AM UTC
Resolved: Sep 04, 2026, 05:05 AM UTC
Duration: 2h 58m
Detected by Pingoru: Sep 04, 2026, 02:07 AM UTC

Affected components

Update timeline

investigating Sep 04, 2026, 02:07 AM UTC

We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.
monitoring Sep 04, 2026, 04:33 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 04, 2026, 05:05 AM UTC

This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC