Sinch Outage History

Sinch is up right now

Sinch had 99 outages in the last 2 years totaling 140h 12m of downtime — averaging 4.1 incidents per month.

There were 99 Sinch outages since March 7, 2026 totaling 140h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.sinch.com

Minor June 17, 2026

Landing page latency

Detected by Pingoru
Jun 17, 2026, 08:53 AM UTC
Resolved
Jun 17, 2026, 12:37 PM UTC
Duration
3h 43m
Affected: Campaigns (France 🇫🇷)
Timeline · 4 updates
  1. investigating Jun 17, 2026, 08:53 AM UTC

    Landing pages are not available for recipients up to 2 h after sending Actions have been taken, latency is reducing.

  2. identified Jun 17, 2026, 08:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 17, 2026, 09:15 AM UTC

    Service back to normal, paused campaigns are sending again. Monitoring is starting.

  4. resolved Jun 17, 2026, 12:37 PM UTC

    Everything is back to normal.

Read the full incident report →

Minor June 16, 2026

Delivery Issue United Kingdom - Vodafone

Detected by Pingoru
Jun 16, 2026, 06:04 PM UTC
Resolved
Jun 16, 2026, 11:21 PM UTC
Duration
5h 16m
Affected: SMS - EMEA
Timeline · 3 updates
  1. investigating Jun 16, 2026, 06:04 PM UTC

    We are currently observing delivery issues in United Kingdom - Vodafone. Incident Start Time: 2026-06-16 17:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 16, 2026, 08:13 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 16, 2026, 11:21 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-16 17:53 UTC Incident End Time: 2026-06-16 22:06 UTC

Read the full incident report →

Minor June 15, 2026

Delivery Issue Sweden - Tre

Detected by Pingoru
Jun 15, 2026, 09:48 PM UTC
Resolved
Jun 16, 2026, 12:13 AM UTC
Duration
2h 24m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Jun 15, 2026, 09:48 PM UTC

    We are currently observing delivery issues in Sweden - Tre Incident Start Time: 2026-06-15 21:12 UTC) Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Jun 16, 2026, 12:13 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-15 21:12 UTC Incident End Time: 2026-06-15 22:52 UTC

Read the full incident report →

Notice June 14, 2026

DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64474

Detected by Pingoru
Jun 14, 2026, 11:11 PM UTC
Resolved
Jun 15, 2026, 01:01 PM UTC
Duration
13h 49m
Affected: SMS 365 Operator RoWSMS 365 Operator US
Timeline · 3 updates
  1. investigating Jun 14, 2026, 11:11 PM UTC

    Ticket Number :: MNOC-64474 Services:: DI SMS 365 (SMSx) Description :: Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

  2. identified Jun 15, 2026, 12:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 15, 2026, 01:01 PM UTC

    The potential delay in delivery of messages is resolved. We have monitored the results and the messages are getting delivered without delay. We appreciate your patience and understanding. If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Read the full incident report →

Critical June 12, 2026

Meta Social Messaging Service Disruption (WhatsApp, Messenger & Instagram)

Detected by Pingoru
Jun 12, 2026, 03:06 PM UTC
Resolved
Jun 12, 2026, 07:07 PM UTC
Duration
4h 1m
Affected: The HubSinch Engage (Legacy)
Timeline · 2 updates
  1. investigating Jun 12, 2026, 03:06 PM UTC

    Meta is currently experiencing a major service disruption affecting several services, including WhatsApp, Messenger and Instagram. Meta has confirmed high disruptions impacting the WhatsApp Cloud API and their engineering teams are actively investigating the issue. Users may experience message delivery delays, API failures, connection issues, or temporary service unavailability. Please also refer to the official Meta Status Page for the latest updates: https://metastatus.com/ We are monitoring the situation closely and will provide further updates as more information becomes available.

  2. resolved Jun 12, 2026, 07:07 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-12 14:30 UTC Incident End Time: 2026-06-12 18:13 UTC

Read the full incident report →

Minor June 12, 2026

Delivery Issue Guernsey - Sure Guernsey

Detected by Pingoru
Jun 12, 2026, 08:39 AM UTC
Resolved
Jun 12, 2026, 11:00 AM UTC
Duration
2h 21m
Affected: SMS - EMEA
Timeline · 3 updates
  1. investigating Jun 12, 2026, 08:39 AM UTC

    We are currently observing delivery issues in Guernsey - Sure Guernsey Incident Start Time: 2026-06-12 07:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 12, 2026, 10:05 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 12, 2026, 11:00 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-12 07:59 UTC Incident End Time: 2026-06-12 09:40 UTC

Read the full incident report →

Minor June 12, 2026

Delivery Issue Jersey - Jersey Airtel

Detected by Pingoru
Jun 12, 2026, 08:38 AM UTC
Resolved
Jun 12, 2026, 11:03 AM UTC
Duration
2h 25m
Affected: SMS - EMEA
Timeline · 3 updates
  1. investigating Jun 12, 2026, 08:38 AM UTC

    We are currently observing delivery issues in Jersey - Jersey Airtel Incident Start Time: 2026-06-12 07:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 12, 2026, 10:05 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 12, 2026, 11:03 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-12 07:49 UTC Incident End Time: 2026-06-12 09:40 UTC

Read the full incident report →

Minor June 12, 2026

Delivery Issue Chile - Claro

Detected by Pingoru
Jun 12, 2026, 05:22 AM UTC
Resolved
Jun 12, 2026, 09:28 AM UTC
Duration
4h 5m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Jun 12, 2026, 05:22 AM UTC

    We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-06-12 04:45 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 12, 2026, 07:32 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 12, 2026, 09:28 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-12 04:45 UTC Incident End Time: 2026-06-12 07:49 UTC

Read the full incident report →

Minor June 12, 2026

Delivery Issue Paraguay - Tigo

Detected by Pingoru
Jun 12, 2026, 04:34 AM UTC
Resolved
Jun 12, 2026, 09:07 PM UTC
Duration
16h 32m
Affected: SMS - LATAM
Timeline · 5 updates
  1. investigating Jun 12, 2026, 04:34 AM UTC

    We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-06-12 03:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 12, 2026, 06:32 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2026, 10:05 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2026, 03:34 PM UTC

    We are continuing to investigate this issue.

  5. resolved Jun 12, 2026, 09:07 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-12 03:59 UTC Incident End Time: 2026-06-12 13:34 UTC

Read the full incident report →

Minor June 11, 2026

Delivery Issue Tigo - Guatemala

Detected by Pingoru
Jun 11, 2026, 02:37 AM UTC
Resolved
Jun 11, 2026, 04:12 AM UTC
Duration
1h 35m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating Jun 11, 2026, 02:37 AM UTC

    We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-11 02:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Jun 11, 2026, 04:12 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-11 02:12 UTC Incident End Time: 2026-06-11 03:06 UTC

Read the full incident report →

Minor June 10, 2026

Delivery Issue 1&1 - Germany

Detected by Pingoru
Jun 10, 2026, 10:32 PM UTC
Resolved
Jun 11, 2026, 12:26 AM UTC
Duration
1h 53m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Jun 10, 2026, 10:32 PM UTC

    We are currently observing delivery issues in Germany - 1&1 Incident Start Time: 2026-06-10 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Jun 11, 2026, 12:26 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-10 21:26 UTC Incident End Time: 2026-06-10 22:59 UTC

Read the full incident report →

Minor June 10, 2026

Delivery Issue Italy - Plintron

Detected by Pingoru
Jun 10, 2026, 09:49 AM UTC
Resolved
Jun 10, 2026, 02:12 PM UTC
Duration
4h 23m
Affected: SMS - EMEA
Timeline · 3 updates
  1. investigating Jun 10, 2026, 09:49 AM UTC

    We are currently observing delivery issues in Italy - Plintron Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 10, 2026, 11:36 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 10, 2026, 02:12 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-10 08:43 UTC Incident End Time: 2026-06-10 11:50 UTC

Read the full incident report →

Minor June 10, 2026

Delivery Issue Italy - Vodafone Italy

Detected by Pingoru
Jun 10, 2026, 09:47 AM UTC
Resolved
Jun 10, 2026, 11:36 AM UTC
Duration
1h 48m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Jun 10, 2026, 09:47 AM UTC

    We are currently observing delivery issues in Italy - Vodafone Italy Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Jun 10, 2026, 11:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-10 08:43 UTC Incident End Time: 2026-06-10 11:13 UTC

Read the full incident report →

Minor June 9, 2026

Delivery Issue Italy - Vodafone

Detected by Pingoru
Jun 09, 2026, 11:51 PM UTC
Resolved
Jun 10, 2026, 01:31 AM UTC
Duration
1h 40m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Jun 09, 2026, 11:51 PM UTC

    We are currently observing delivery issues in Italy - Vodafone. Incident Start Time: 2026-06-09 22:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

  2. resolved Jun 10, 2026, 01:31 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-09 22:52 UTC Incident End Time: 2026-06-10 00:36 UTC

Read the full incident report →

Minor June 9, 2026

Delivery Issue Colombia - Claro

Detected by Pingoru
Jun 09, 2026, 09:23 PM UTC
Resolved
Jun 10, 2026, 12:03 AM UTC
Duration
2h 40m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Jun 09, 2026, 09:23 PM UTC

    We are currently observing delivery issues in Delivery Issue Colombia - Claro Incident Start Time: 2026-06-09 20:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 09, 2026, 11:02 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 10, 2026, 12:03 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-09 20:12 UTC Incident End Time: 2026-06-09 23:18 UTC

Read the full incident report →

Major June 9, 2026

Landing Page connectivity

Detected by Pingoru
Jun 09, 2026, 09:11 AM UTC
Resolved
Jun 09, 2026, 03:07 PM UTC
Duration
5h 56m
Affected: Campaigns (France 🇫🇷)
Timeline · 4 updates
  1. investigating Jun 09, 2026, 09:11 AM UTC

    We have observed a degradation of connectivity on our Landing Page

  2. investigating Jun 09, 2026, 09:33 AM UTC

    We have identified the issue and deployed a change. We are currently monitoring the platform.

  3. monitoring Jun 09, 2026, 03:07 PM UTC

    Everything is working.

  4. resolved Jun 09, 2026, 03:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026

Delivery Issue Netherlands - Odido

Detected by Pingoru
Jun 08, 2026, 10:00 AM UTC
Resolved
Jun 08, 2026, 05:15 PM UTC
Duration
7h 15m
Affected: SMS - EMEA
Timeline · 4 updates
  1. investigating Jun 08, 2026, 10:00 AM UTC

    We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-06-08 07:19 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 08, 2026, 01:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 08, 2026, 04:08 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jun 08, 2026, 05:15 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-08 07:19 UTC Incident End Time: 2026-06-08 15:17 UTC

Read the full incident report →

Minor June 8, 2026

Delivery Issue Brazil - Algar Telecom

Detected by Pingoru
Jun 08, 2026, 03:59 AM UTC
Resolved
Jun 08, 2026, 04:53 AM UTC
Duration
53m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating Jun 08, 2026, 03:59 AM UTC

    We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-06-08 03:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

  2. resolved Jun 08, 2026, 04:53 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-08 03:01 UTC Incident End Time: 2026-06-08 03:57 UTC

Read the full incident report →

Minor June 5, 2026

Delivery Issue Angola - Africell

Detected by Pingoru
Jun 05, 2026, 12:48 PM UTC
Resolved
Jun 05, 2026, 02:14 PM UTC
Duration
1h 26m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Jun 05, 2026, 12:48 PM UTC

    We are currently observing delivery issues towards Angola - Africell. Incident Start Time: 2026-06-05 12:29 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information.

  2. resolved Jun 05, 2026, 02:14 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-05 12:29 UTC Incident End Time: 2026-06-05 13:50 UTC

Read the full incident report →

Notice June 4, 2026

Sinch Elastic SIP Trunking - Incident - duplicate call records

Detected by Pingoru
Jun 04, 2026, 05:05 PM UTC
Resolved
Jun 05, 2026, 10:08 PM UTC
Duration
1d 5h
Affected: Outbound CallingUser Interface
Timeline · 3 updates
  1. investigating Jun 04, 2026, 05:05 PM UTC

    Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

  2. investigating Jun 05, 2026, 07:04 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 05, 2026, 10:08 PM UTC

    The issue with duplicate call records on Elastic SIP Trunking in which non-completed calls may report twice will be resolved in production on Wednesday, June 10, 2026 at 13:00 UTC. Sinch will be updating our event publisher logic in production at that time. If you have any questions or concerns, please contact us at [email protected]

Read the full incident report →

Minor June 4, 2026

Delivery Issue United States - Verizon

Detected by Pingoru
Jun 04, 2026, 03:29 PM UTC
Resolved
Jun 04, 2026, 04:52 PM UTC
Duration
1h 22m
Affected: SMS - US - ShortCode
Timeline · 2 updates
  1. investigating Jun 04, 2026, 03:29 PM UTC

    We are currently observing delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Jun 04, 2026, 04:52 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-04 14:53 UTC Incident End Time: 2026-06-04 16:12 UTC

Read the full incident report →

Minor June 4, 2026

Delivery Issue Guatemala - Tigo

Detected by Pingoru
Jun 04, 2026, 05:25 AM UTC
Resolved
Jun 04, 2026, 06:23 AM UTC
Duration
57m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating Jun 04, 2026, 05:25 AM UTC

    We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-04 04:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

  2. resolved Jun 04, 2026, 06:23 AM UTC

    This incident has been resolved. Incident Start Time: 2026-06-04 04:34 UTC Incident End Time: 2026-06-04 05:41 UTC

Read the full incident report →

Minor June 3, 2026

Sinch Engage - platform Degradation

Detected by Pingoru
Jun 03, 2026, 09:23 PM UTC
Resolved
Jun 03, 2026, 11:33 PM UTC
Duration
2h 9m
Affected: The Hub
Timeline · 2 updates
  1. investigating Jun 03, 2026, 09:23 PM UTC

    We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable. Impact: New Message Screen is currently degraded. Incident Start Time: 2026-06-03 20:30 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. resolved Jun 03, 2026, 11:33 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-03 20:15 UTC Incident End Time: 2026.06.03 23:16 UTC

Read the full incident report →

Minor June 1, 2026

Delivery Issue Claro - Colombia

Detected by Pingoru
Jun 01, 2026, 06:04 PM UTC
Resolved
Jun 02, 2026, 01:52 PM UTC
Duration
19h 47m
Affected: SMS - LATAM
Timeline · 5 updates
  1. investigating Jun 01, 2026, 06:04 PM UTC

    We are currently observing delivery issues in Claro - Colombia Incident Start Time: 2026-06-01 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Jun 01, 2026, 08:04 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 02, 2026, 04:52 AM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 02, 2026, 09:14 AM UTC

    We are continuing to investigate this issue.

  5. resolved Jun 02, 2026, 01:52 PM UTC

    This incident has been resolved. Incident Start Time: 2026-06-01 17:37 UTC Incident End Time: 2026-06-02 01:30 UTC

Read the full incident report →

Minor May 29, 2026

Delivery Issue Mexico - Telefonica

Detected by Pingoru
May 29, 2026, 08:48 PM UTC
Resolved
May 29, 2026, 11:25 PM UTC
Duration
2h 37m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating May 29, 2026, 08:48 PM UTC

    We are currently observing delivery issues in Mexico - Telefonica Incident Start Time: 2026-05-29 20:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved May 29, 2026, 11:25 PM UTC

    This incident has been resolved. Incident Start Time: 2026-05-29 20:24 UTC Incident End Time: 2026-05-29 22:09 UTC

Read the full incident report →