Sinch Outage History

Sinch is up right now

Pingoru has recorded 304 incidents for Sinch: 304 in the last 12 months and 98 in the last 90 days.

Source: status.sinch.com

304incidents recorded
304last 12 months
98last 90 days
11 hourstypical duration
Incidents per month
02550AprMayJunJulAugSepOctNov13
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov53%
Pingoru began tracking Sinch in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202638322 of 720 (45%)
May 202642114 of 744 (15%)
June 202648494 of 720 (69%)
July 202641251 of 744 (34%)
August 202631404 of 744 (54%)
September 202631166 of 720 (23%)
October 20263198 of 744 (13%)
November 202613122 of 229 (53%)

Incidents, newest first

Minor November 9, 2026 Service Degradation - Customer Dashboard 1h 12m Login/Sign up

Started Nov 09, 2026, 07:26 PM UTC· resolved Nov 09, 2026, 08:39 PM UTC

  1. investigating Nov 09, 2026, 07:26 PM UTC

    We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Sign up is currently degraded. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact [email protected].

  2. resolved Nov 09, 2026, 08:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 9, 2026 Delivery Issue France - Bouygues Telecom 13h 58m SMS - EMEA

Started Nov 09, 2026, 02:02 PM UTC· resolved Nov 10, 2026, 04:00 AM UTC

  1. investigating Nov 09, 2026, 02:02 PM UTC

    We are currently observing delivery issues in France - Bouygues Telecom Incident Start Time: 2026-11-09 12:07 UTC Impact: Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 09, 2026, 04:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 09, 2026, 07:25 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 10, 2026, 12:13 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Nov 10, 2026, 01:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Nov 10, 2026, 04:00 AM UTC

    This incident has been resolved. Incident Start Time: 2026-11-09 12:07 UTC Incident End Time: 2026-11-10 01:40 UTC

Read the full incident report →

Notice November 8, 2026 Chatlayer - EU and US Regions Outage –

Started Nov 08, 2026, 01:45 AM UTC· resolved Nov 08, 2026, 01:45 AM UTC

  1. resolved Nov 08, 2026, 01:45 AM UTC

    We are writing to inform you regarding an incident that affected our Chatlayer platform in the EU and US regions during the below time-frame. Incident Start Time: 2026-11-07 22:34 UTC Incident End Time: 2026-11-08 00:20 UTC During the incident you may have experienced failed requests in the affected regions. If you have any further questions or concerns, please reach out to [email protected].

Read the full incident report →

Minor November 6, 2026 Delivery Issue - SMS Verification - China 3d 23h SMS Verification

Started Nov 06, 2026, 05:05 AM UTC· resolved Nov 10, 2026, 04:50 AM UTC

  1. investigating Nov 06, 2026, 05:05 AM UTC

    We are currently observing delivery issues towards China for SMS Verification traffic. Incident Start Time: 2026-11-06 02:57 UTC Impact: Delayed MTs/Failed MTs/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 06, 2026, 07:01 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 06, 2026, 10:03 AM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 06, 2026, 03:13 PM UTC

    We are continuing to investigate this issue.

  5. investigating Nov 07, 2026, 12:02 AM UTC

    We are continuing to investigate this issue.

  6. investigating Nov 08, 2026, 01:01 AM UTC

    We are continuing to investigate this issue.

  7. investigating Nov 09, 2026, 12:53 AM UTC

    We are continuing to investigate this issue.

  8. investigating Nov 10, 2026, 01:08 AM UTC

    We are continuing to investigate this issue.

  9. resolved Nov 10, 2026, 04:50 AM UTC

    This incident has been resolved. Incident Start Time: 2026-11-06 02:57 UTC Incident End Time: 2026-11-10 02:00 UTC

Read the full incident report →

Minor November 6, 2026 Delivery Issue Czech Republic - T-Mobile 4h 7m SMS - EMEA

Started Nov 06, 2026, 12:58 AM UTC· resolved Nov 06, 2026, 05:05 AM UTC

  1. investigating Nov 06, 2026, 12:58 AM UTC

    We are currently observing delivery issues in Czech Republic - T-Mobile Incident Start Time: 2026-11-06 00:30 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 06, 2026, 02:11 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 06, 2026, 05:05 AM UTC

    This incident has been resolved. Incident Start Time: 2026-11-06 00:30 UTC Incident End Time: 2026-11-06 04:35 UTC

Read the full incident report →

Minor November 5, 2026 Delivery Issue - France 4h 5m SMS - EMEA

Started Nov 05, 2026, 10:26 AM UTC· resolved Nov 05, 2026, 02:31 PM UTC

  1. investigating Nov 05, 2026, 10:26 AM UTC

    We are currently observing delivery issues towards France Incident Start Time: 2026-11-05 08:59 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 05, 2026, 12:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 05, 2026, 01:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2026, 02:31 PM UTC

    This incident has been resolved. Incident Start Time: 2026-11-04 15:08 UTC Incident End Time: 2026-11-05 12:46 UTC

Read the full incident report →

Minor November 5, 2026 Delivery Issue Spain - DigiMobil 40m SMS - EMEA

Started Nov 05, 2026, 02:07 AM UTC· resolved Nov 05, 2026, 02:48 AM UTC

  1. investigating Nov 05, 2026, 02:07 AM UTC

    We are currently observing delivery issues in Spain - DigiMobil Incident Start Time: 2026-11-05 01:45 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Nov 05, 2026, 02:48 AM UTC

    This incident has been resolved. Incident Start Time: 2026-11-05 01:45 UTC Incident End Time: 2026-11-05 02:37 UTC

Read the full incident report →

Minor November 3, 2026 Delivery Issue Colombia - Claro 2h 39m SMS - LATAM

Started Nov 03, 2026, 08:40 PM UTC· resolved Nov 03, 2026, 11:20 PM UTC

  1. investigating Nov 03, 2026, 08:40 PM UTC

    We are currently observing delivery issues in Colombia - Claro Incident Start Time: 2026-11-03 19:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Nov 03, 2026, 11:20 PM UTC

    This incident has been resolved. Incident Start Time: 2026-11-03 19:04 UTC Incident Start Time: 2026-11-03 21:40 UTC

Read the full incident report →

Minor November 3, 2026 Delivery Issue Sweden - Telavox 48m SMS - EMEA

Started Nov 03, 2026, 06:30 PM UTC· resolved Nov 03, 2026, 07:18 PM UTC

  1. investigating Nov 03, 2026, 06:30 PM UTC

    We are currently observing delivery issues in Sweden - Telavox. Incident Start Time: 2026-11-03 17:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Nov 03, 2026, 07:18 PM UTC

    This incident has been resolved. Incident Start Time: 2026-11-03 17:24 UTC Incident Start Time: 2026-11-03 18:41 UTC

Read the full incident report →

Minor November 3, 2026 Delivery Issue Canada - ICE Wireless 6h 17m SMS - CA - ShortCode, SMS - CA - Toll Free

Started Nov 03, 2026, 07:28 AM UTC· resolved Nov 03, 2026, 01:45 PM UTC

  1. investigating Nov 03, 2026, 07:28 AM UTC

    We are currently observing delivery issues in Canada - ICE Wireless Incident Start Time: 2026-11-03 06:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 03, 2026, 07:28 AM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 03, 2026, 07:36 AM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 03, 2026, 12:08 PM UTC

    We are continuing to investigate this issue.

  5. investigating Nov 03, 2026, 01:45 PM UTC

    This incident has been resolved. Incident Start Time: 2026-11-03 06:43 UTC Incident End Time: 2026-11-03 12:22 UTC

  6. resolved Nov 03, 2026, 01:45 PM UTC

    This incident has been resolved. Incident Start Time: 2026-11-03 06:43 UTC Incident End Time: 2026-11-03 12:22 UTC

Read the full incident report →

Notice November 3, 2026 Post-Incident Notification - United States & Canada - All destinations 14m

Started Nov 03, 2026, 05:46 AM UTC· resolved Nov 03, 2026, 06:00 AM UTC

  1. resolved Nov 03, 2026, 04:46 AM UTC

    We experienced an issue causing degradation in the US & CA. Incident Start Time: 2026-11-03 05:46 UTC Incident End Time: 2026-11-03 06:00 UTC Impact SMS: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts If you have any questions, please contact [email protected]

Read the full incident report →

Minor November 3, 2026 Delivery Issue Bolivia - Entel 4h 20m SMS - LATAM

Started Nov 03, 2026, 03:33 AM UTC· resolved Nov 03, 2026, 07:54 AM UTC

  1. investigating Nov 03, 2026, 03:33 AM UTC

    We are currently observing delivery issues in Bolivia - Entel. Incident Start Time: 2026-11-03 02:35 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 03, 2026, 05:12 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 03, 2026, 07:54 AM UTC

    This incident has been resolved. Incident Start Time: 2026-11-03 02:35 UTC Incident End Time: 2026-11-03 07:09 UTC

Read the full incident report →

Minor November 2, 2026 Delivery Issue United States - Google Voice 3h 19m SMS - US - ShortCode

Started Nov 02, 2026, 01:26 AM UTC· resolved Nov 02, 2026, 04:46 AM UTC

  1. investigating Nov 02, 2026, 01:26 AM UTC

    We are currently observing delivery issues in United States - Google Voice Incident Start Time: 2026-11-01 23:57 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Nov 02, 2026, 03:03 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 02, 2026, 04:46 AM UTC

    This incident has been resolved. Incident Start Time: 2026-11-01 23:57 UTC Incident End Time: 2026-11-02 04:38 UTC

Read the full incident report →

Minor October 28, 2026 Delivery Issue Belgium - VOOmobile & MobiStar 6h 13m SMS - EMEA

Started Oct 28, 2026, 03:37 PM UTC· resolved Oct 28, 2026, 09:51 PM UTC

  1. investigating Oct 28, 2026, 03:37 PM UTC

    We are currently observing delivery issues in Belgium - VOOmobile Incident Start Time: 2026-10-28 15:06 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Oct 28, 2026, 04:41 PM UTC

    We are currently observing delivery issues in Belgium - VOOmobile & MobiStar Incident Start Time: 2026-10-28 15:06 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  3. investigating Oct 28, 2026, 07:02 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 28, 2026, 09:51 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-28 15:06 UTC Incident End Time: 2026-10-28 20:25 UTC

Read the full incident report →

Minor October 27, 2026 Delivery Issue United States - AT&T 42m SMS - US - 10DLC

Started Oct 27, 2026, 03:43 AM UTC· resolved Oct 27, 2026, 04:26 AM UTC

  1. investigating Oct 27, 2026, 03:43 AM UTC

    We are currently observing delivery issues in United States - AT&T Incident Start Time: 2026-10-27 03:14 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Oct 27, 2026, 04:26 AM UTC

    This incident has been resolved. Incident Start Time: 2026-10-27 03:14 UTC Incident End Time: 2026-10-27 04:11 UTC

Read the full incident report →

Major October 26, 2026 Service Degradation - Customer Dashboard and Account Balance 2h 32m Payment, SMS - APAC, SMS Administration, SMS - EMEA and 12 more

Started Oct 26, 2026, 01:33 PM UTC· resolved Oct 26, 2026, 04:05 PM UTC

  1. investigating Oct 26, 2026, 01:33 PM UTC

    We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked. Start Time: 2026-10-26 12:58 UTC Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact [email protected].

  2. identified Oct 26, 2026, 02:15 PM UTC

    A fix has been implemented and we are seeing improvements for the dashboard. We are continuing to investigate the incorrect account balances.

  3. monitoring Oct 26, 2026, 03:21 PM UTC

    A second fix has been implemented and we are seeing correct account balances and customer accounts have been unblocked. We are continuing to monitoring the results.

  4. resolved Oct 26, 2026, 04:05 PM UTC

    At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact [email protected]

Read the full incident report →

Minor October 26, 2026 Service Degredation - Lookup API 10m SMPP - US, ENUM US, HTTP - US, HTTP US and 1 more

Started Oct 26, 2026, 02:22 AM UTC· resolved Oct 26, 2026, 02:32 AM UTC

  1. investigating Oct 26, 2026, 02:22 AM UTC

    Dear Client, We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region. Incident Start Time: 2026-10-26 00:30 UTC Impact: Clients may experience delayed messages and lookup responses or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].

  2. resolved Oct 26, 2026, 02:32 AM UTC

    This incident has been resolved. Incident Start Time: 2026-10-26 00:30 UTC Incident End Time: 2026-10-26 01:59 UTC

Read the full incident report →

Minor October 25, 2026 Delivery Issue Sweden - Telia 11h 45m SMS - EMEA

Started Oct 25, 2026, 09:51 AM UTC· resolved Oct 25, 2026, 09:36 PM UTC

  1. investigating Oct 25, 2026, 09:51 AM UTC

    We are currently observing delivery issues in Sweden - Telia Incident Start Time: 2026-10-25 09:10 UTC Impact: Failed MT's/Delayed MT's/Failed MO's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Oct 25, 2026, 11:22 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 25, 2026, 08:05 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 25, 2026, 09:36 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-25 09:10 UTC Incident End Time: 2026-10-25 21:28 UTC

Read the full incident report →

Minor October 23, 2026 Delivery Issue Nicaragua - Tigo 8h 27m SMS - LATAM

Started Oct 23, 2026, 03:55 PM UTC· resolved Oct 24, 2026, 12:23 AM UTC

  1. investigating Oct 23, 2026, 03:55 PM UTC

    We are currently observing delivery issues in Nicaragua - Tigo Incident Start Time: 2026-10-23 15:36 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Oct 23, 2026, 05:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 23, 2026, 08:05 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 24, 2026, 12:23 AM UTC

    This incident has been resolved. Incident Start Time: 2026-10-23 15:36 UTC Incident End Time: 2026-10-23 22:27 UTC

Read the full incident report →

Minor October 23, 2026 Delivery Issue Brazil - SurfTelecom 12h 5m SMS - LATAM

Started Oct 23, 2026, 04:16 AM UTC· resolved Oct 23, 2026, 04:21 PM UTC

  1. investigating Oct 23, 2026, 04:16 AM UTC

    We are currently observing delivery issues in Brazil - SurfTelecom. Incident Start Time: 2026-10-23 01:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Oct 23, 2026, 06:02 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 23, 2026, 09:01 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Oct 23, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 23, 2026, 04:21 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-23 01:24 UTC Incident End Time: 2026-10-23 13:36 UTC

Read the full incident report →

Minor October 22, 2026 Delivery Issue Denmark - Nuuday 3h 32m SMS - EMEA

Started Oct 22, 2026, 02:13 PM UTC· resolved Oct 22, 2026, 05:46 PM UTC

  1. investigating Oct 22, 2026, 02:13 PM UTC

    We are currently observing delivery issues in Denmark - Nuuday Incident Start Time: 2026-10-22 13:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Oct 22, 2026, 05:46 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-22 13:42 UTC Incident End Time: 2026-10-22 14:36 UTC

Read the full incident report →

Minor October 22, 2026 Delivery Issue United Kingdom - O2 2h 14m SMS - EMEA

Started Oct 22, 2026, 12:50 PM UTC· resolved Oct 22, 2026, 03:04 PM UTC

  1. investigating Oct 22, 2026, 12:50 PM UTC

    We are currently observing delivery issues in United Kingdom - O2. Incident Start Time: 2026-10-22 12:28 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

  2. resolved Oct 22, 2026, 03:04 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-22 12:28 UTC Incident End Time: 2026-10-22 14:16 UTC

Read the full incident report →

Minor October 21, 2026 Delivery Issue Bolivia - Entel 1h 20m SMS - LATAM

Started Oct 21, 2026, 03:49 PM UTC· resolved Oct 21, 2026, 05:09 PM UTC

  1. investigating Oct 21, 2026, 03:49 PM UTC

    We are currently observing delivery issues in Bolivia - Entel Incident Start Time: 2026-10-21 15:16 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Oct 21, 2026, 05:09 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-21 15:16 UTC Incident End Time: 2026-10-21 16:30 UTC

Read the full incident report →

Minor October 21, 2026 Delivery Issue France - Orange 8h 33m SMS - EMEA

Started Oct 21, 2026, 12:15 PM UTC· resolved Oct 21, 2026, 08:48 PM UTC

  1. investigating Oct 21, 2026, 12:15 PM UTC

    We are currently observing delivery issues in France - Orange. Incident Start Time: 2026-10-21 09:37 UTC Impact: Failed MT's/Failed MO's/Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected]

  2. investigating Oct 21, 2026, 03:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 21, 2026, 06:33 PM UTC

    We are continuing to investigate this issue.

  4. resolved Oct 21, 2026, 08:48 PM UTC

    This incident has been resolved. Incident Start Time: 2026-10-21 09:37 UTC Incident End Time: 2026-10-21 19:58 UTC

Read the full incident report →

Minor October 19, 2026 Sinch Engage - Web Portal - Reporting degradation 5h 5m Web Portal

Started Oct 19, 2026, 05:45 AM UTC· resolved Oct 19, 2026, 10:51 AM UTC

  1. investigating Oct 19, 2026, 05:45 AM UTC

    We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. identified Oct 19, 2026, 06:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 19, 2026, 10:51 AM UTC

    This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC

Read the full incident report →