Sinch Outage History

Sinch is up right now

Sinch had 176 outages in the last 2 years totaling 132h 4m of downtime — averaging 7.2 incidents per month.

There were 176 Sinch outages since March 7, 2026 totaling 132h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.sinch.com

Minor September 25, 2026

Customer Support - Ticketing System

Detected by Pingoru
Sep 25, 2026, 03:31 PM UTC
Resolved
Sep 25, 2026, 04:26 PM UTC
Duration
54m
Affected: Customer Support
Timeline · 2 updates
  1. investigating Sep 25, 2026, 03:31 PM UTC

    We are currently experiencing an issue with our ticketing system related to the following emails: [email protected] Impact: Customers may experience delayed responses from support. Incident Start Time : 2026-09-25 14:46 UTC As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.

  2. resolved Sep 25, 2026, 04:26 PM UTC

    This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC

Read the full incident report →

Minor September 25, 2026

Delivery Issue Brazil - Claro

Detected by Pingoru
Sep 25, 2026, 03:35 AM UTC
Resolved
Sep 25, 2026, 06:29 AM UTC
Duration
2h 53m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 25, 2026, 03:35 AM UTC

    We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-25 03:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. identified Sep 25, 2026, 04:37 AM UTC

    The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.

  3. resolved Sep 25, 2026, 06:29 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC

Read the full incident report →

Notice September 23, 2026

Chatlayer - US and LATAM regions outage

Detected by Pingoru
Sep 23, 2026, 12:25 PM UTC
Resolved
Sep 23, 2026, 12:25 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 23, 2026, 02:11 PM UTC

    We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe. Incident Start Time: 2026-09-23 14:25 UTC Incident End Time: 2026-09-23 15:30 UTC During the incident you may have experienced that bots in the affected regions were not replying as expected. If you have any further questions or concerns, please reach out to [email protected].

Read the full incident report →

Minor September 23, 2026

Delivery Issue Venezuela - Digitel

Detected by Pingoru
Sep 23, 2026, 01:53 AM UTC
Resolved
Sep 23, 2026, 01:09 PM UTC
Duration
11h 15m
Affected: SMS - LATAM
Timeline · 4 updates
  1. investigating Sep 23, 2026, 01:53 AM UTC

    We are currently observing delivery issues in Venezuela - Digitel. Incident Start Time: 2026-09-23 00:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 23, 2026, 03:03 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 23, 2026, 07:04 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 23, 2026, 01:09 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-23 00:44 UTC Incident End Time: 2026-09-23 11:50 UTC

Read the full incident report →

Minor September 22, 2026

Delivery Issue Sri Lanka - Hutchison

Detected by Pingoru
Sep 22, 2026, 10:53 AM UTC
Resolved
Sep 22, 2026, 12:55 PM UTC
Duration
2h 2m
Affected: SMS - APAC
Timeline · 2 updates
  1. investigating Sep 22, 2026, 10:53 AM UTC

    We are currently observing delivery issues in Sri Lanka - Hutchison Incident Start Time: 2026-09-22 10:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 22, 2026, 12:55 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 10:26 UTC Incident End Time: 2026-09-22 11:14 UTC

Read the full incident report →

Critical September 22, 2026

Service Degradation – Calling – AP-Southeast-1

Detected by Pingoru
Sep 22, 2026, 05:40 AM UTC
Resolved
Sep 22, 2026, 08:36 AM UTC
Duration
2h 56m
Affected: Data CallingPhone Calling (PSTN)Video CallingSIP Trunk
Timeline · 4 updates
  1. investigating Sep 22, 2026, 05:40 AM UTC

    We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].

  2. investigating Sep 22, 2026, 07:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 22, 2026, 08:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2026, 08:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC

Read the full incident report →

Minor September 22, 2026

Delivery Issue Mexico - Izzi

Detected by Pingoru
Sep 22, 2026, 03:47 AM UTC
Resolved
Sep 22, 2026, 06:03 AM UTC
Duration
2h 15m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 22, 2026, 03:47 AM UTC

    We are currently observing delivery issues in Mexico - Izzi Incident Start Time: 2026-09-22 03:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 22, 2026, 04:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 22, 2026, 06:03 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 03:05 UTC Incident End Time: 2026-09-22 05:31 UTC

Read the full incident report →

Minor September 21, 2026

Delivery Issue France - Orange

Detected by Pingoru
Sep 21, 2026, 10:48 PM UTC
Resolved
Sep 21, 2026, 11:49 PM UTC
Duration
1h
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Sep 21, 2026, 10:48 PM UTC

    We are currently observing delivery issues in France - Orange Incident Start Time: 2026-09-21 22:29 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 21, 2026, 11:49 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-21 22:29 UTC Incident End Time: 2026-09-21 23:05 UTC

Read the full incident report →

Minor September 17, 2026

Delivery Issue Congo D.R - Orange DRC

Detected by Pingoru
Sep 17, 2026, 05:28 PM UTC
Resolved
Sep 17, 2026, 10:43 PM UTC
Duration
5h 14m
Affected: SMS - EMEA
Timeline · 3 updates
  1. investigating Sep 17, 2026, 05:28 PM UTC

    We are currently observing delivery issues in Congo D.R - Orange DRC Incident Start Time: 2026-09-17 15:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 17, 2026, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 17, 2026, 10:43 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-17 15:59 UTC Incident End Time: 2026-09-17 22:20 UTC

Read the full incident report →

Minor September 16, 2026

Delivery Issue Paraguay - Tigo

Detected by Pingoru
Sep 16, 2026, 04:18 AM UTC
Resolved
Sep 16, 2026, 07:20 AM UTC
Duration
3h 1m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 16, 2026, 04:18 AM UTC

    We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-09-16 03:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 16, 2026, 06:19 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2026, 07:20 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-16 03:44 UTC Incident End Time: 2026-09-16 04:58 UTC

Read the full incident report →

Minor September 15, 2026

Delivery Issue Cambodia - Smart Axiata

Detected by Pingoru
Sep 15, 2026, 04:41 PM UTC
Resolved
Sep 16, 2026, 09:22 AM UTC
Duration
16h 41m
Affected: SMS - APAC
Timeline · 6 updates
  1. investigating Sep 15, 2026, 04:41 PM UTC

    We are currently observing delivery issues in Cambodia - Smart Axiata Incident Start Time: 2026-09-15 16:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 15, 2026, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 15, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 16, 2026, 02:11 AM UTC

    We are continuing to investigate this issue.

  5. identified Sep 16, 2026, 07:05 AM UTC

    The issue has been identified and we are working with the operator to fix the issue.

  6. resolved Sep 16, 2026, 09:22 AM UTC

    The incident has been resolved. Incident Start Time: 2026-09-15 16:13 UTC Incident End Time: 2026-09-16 08:35 UTC

Read the full incident report →

Minor September 12, 2026

Delivery Issue Bolivia - Tigo

Detected by Pingoru
Sep 12, 2026, 09:45 PM UTC
Resolved
Sep 12, 2026, 11:23 PM UTC
Duration
1h 37m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating Sep 12, 2026, 09:45 PM UTC

    We are currently observing delivery issues in Bolivia - Tigo Incident Start Time: 2026-09-12 20:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 12, 2026, 11:23 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 20:53 UTC Incident End Time: 2026-09-12 22:36 UTC

Read the full incident report →

Minor September 12, 2026

Delivery Issue - Bouygues Telecom - France

Detected by Pingoru
Sep 12, 2026, 07:53 PM UTC
Resolved
Sep 13, 2026, 04:56 AM UTC
Duration
9h 3m
Affected: SMS - EMEA
Timeline · 4 updates
  1. investigating Sep 12, 2026, 07:53 PM UTC

    We are currently observing delivery issues in Bouygues Telecom - France. Incident Start Time: 2026-09-12 19:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 12, 2026, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2026, 04:56 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC

Read the full incident report →

Major September 10, 2026

Campaigns Stats are not available

Detected by Pingoru
Sep 10, 2026, 07:26 AM UTC
Resolved
Sep 10, 2026, 07:32 AM UTC
Duration
6m
Affected: Campaigns (France 🇫🇷)Campaigns API (France 🇫🇷)sFTP Connectors (France 🇫🇷)
Timeline · 2 updates
  1. investigating Sep 10, 2026, 07:26 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 10, 2026, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2026

Sinch Post-Incident Notification - Customer Dashboard

Detected by Pingoru
Sep 09, 2026, 07:55 PM UTC
Resolved
Sep 09, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 09, 2026, 07:55 PM UTC

    We are retroactively informing you of an incident affecting the Multi-Factor Authentication for the Sinch Customer Dashboard. Impact: Customers may have noticed issues receiving One-time passcodes for AT&T devices during the below timeframe. Incident Start Time: 2026-09-09 11:07 UTC Incident End Time: 2026-09-09 19:44 UTC

Read the full incident report →

Notice September 9, 2026

Service Degradation - Elastic SIP Trunking - US East

Detected by Pingoru
Sep 09, 2026, 04:18 PM UTC
Resolved
Sep 09, 2026, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 09, 2026, 04:18 PM UTC

    During the below time frame we experienced an issue with our Elastic SIP Trunking services in the US East region. Incident Start Time: 2026-09-09 14:34 UTC Incident End Time: 2026-09-09 14:42 UTC Impact: Customers may have experienced intermittent issues with non-completed calls on Elastic SIP Trunking We sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Minor September 9, 2026

US1 - Site Degradation

Detected by Pingoru
Sep 09, 2026, 04:47 AM UTC
Resolved
Sep 09, 2026, 07:22 AM UTC
Duration
2h 35m
Affected: SMPP - USRedhot XML (mBlox)SMPP - CAENUM USHTTP - USHTTP USSMS (Legacy Sinch)REST - US
Timeline · 3 updates
  1. investigating Sep 09, 2026, 04:47 AM UTC

    Dear Client, We are currently experiencing a performance degradation on our US1 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue. Affected Site: US1 Recommended Redundant Site: US7 Incident Start Time: 2026-09-09 04:13 UTC Our engineers are currently investigating and additional information will follow as it becomes available.

  2. identified Sep 09, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 09, 2026, 07:22 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-09 04:13 UTC Incident End Time: 2026-09-09 07:14 UTC

Read the full incident report →

Minor September 8, 2026

Delivery Issue Italy - Poste Mobile

Detected by Pingoru
Sep 08, 2026, 08:22 PM UTC
Resolved
Sep 08, 2026, 08:58 PM UTC
Duration
36m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Sep 08, 2026, 08:22 PM UTC

    We are currently observing delivery issues in Italy - Poste Mobile Incident Start Time: 2026-09-08 20:08 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 08, 2026, 08:58 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-08 20:08 UTC Incident End Time: 2026-09-08 20:39 UTC

Read the full incident report →

Minor September 8, 2026

Delivery Issue Mexico - AT&T

Detected by Pingoru
Sep 08, 2026, 12:21 AM UTC
Resolved
Sep 08, 2026, 01:36 AM UTC
Duration
1h 14m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 08, 2026, 12:21 AM UTC

    We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-09-07 23:56 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. monitoring Sep 08, 2026, 01:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 01:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-07 23:56 UTC Incident End Time: 2026-09-08 00:58 UTC

Read the full incident report →

Minor September 7, 2026

Delivery Issue - Romania

Detected by Pingoru
Sep 07, 2026, 03:12 PM UTC
Resolved
Sep 08, 2026, 09:10 AM UTC
Duration
17h 57m
Affected: SMS - EMEA
Timeline · 5 updates
  1. investigating Sep 07, 2026, 03:12 PM UTC

    We are currently observing delivery issues in Romania. Incident Start Time: 2026-09-07 14:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 07, 2026, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 07, 2026, 07:02 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 08, 2026, 12:06 AM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 08, 2026, 09:10 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-07 14:17 UTC Incident End Time: 2026-09-08 07:52 UTC

Read the full incident report →

Minor September 4, 2026

Service Degradation - Conversation API WhatsApp - BR

Detected by Pingoru
Sep 04, 2026, 02:07 AM UTC
Resolved
Sep 04, 2026, 05:05 AM UTC
Duration
2h 58m
Affected: WhatsApp
Timeline · 3 updates
  1. investigating Sep 04, 2026, 02:07 AM UTC

    We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. monitoring Sep 04, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 05:05 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC

Read the full incident report →

Minor September 3, 2026

Interruption of Stats database

Detected by Pingoru
Sep 03, 2026, 09:43 PM UTC
Resolved
Sep 04, 2026, 02:33 PM UTC
Duration
16h 50m
Affected: Campaigns (France 🇫🇷)Campaigns API (France 🇫🇷)
Timeline · 5 updates
  1. investigating Sep 03, 2026, 09:43 PM UTC

    We are investigating

  2. investigating Sep 03, 2026, 09:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2026, 09:44 PM UTC

    We have identified the issue and have applied a fix. We are currently monitoring the platform

  4. monitoring Sep 04, 2026, 07:40 AM UTC

    New Issue occurred Service is available again

  5. resolved Sep 04, 2026, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

Sinch Incident - FaxAPI

Detected by Pingoru
Sep 02, 2026, 01:55 PM UTC
Resolved
Sep 02, 2026, 03:03 PM UTC
Duration
1h 8m
Affected: API
Timeline · 2 updates
  1. investigating Sep 02, 2026, 01:55 PM UTC

    We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing. Affected endpoint: fax.api.sinch.com We appreciate your patience and apologize for any inconvenience.

  2. resolved Sep 02, 2026, 03:03 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 08:12 UTC Incident End Time: 2026-09-02 13:55 UTC

Read the full incident report →

Minor September 2, 2026

Sinch Engage - Bulk Messaging - Degradation

Detected by Pingoru
Sep 02, 2026, 10:49 AM UTC
Resolved
Sep 02, 2026, 12:19 PM UTC
Duration
1h 30m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Sep 02, 2026, 10:49 AM UTC

    We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers. Impact: Customers may experience delayed messages via the bulk messaging service. Incident Start Time: 2026-09-02 09:45 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. investigating Sep 02, 2026, 11:41 AM UTC

    We are continuing to investigate this issue and will provide further updates as more information becomes available.

  3. resolved Sep 02, 2026, 12:19 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 09:45 UTC Incident End Time: 2026-09-02 12:09 UTC

Read the full incident report →