Sinch Outage History

We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. Impact: Customers may experience that some sections of the Sinch Engage dashboard are currently degraded. Incident Start Time: 2026-08-06 13:46 UTC We are actively investigating and will provide further updates as more information becomes available.

We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-08-06 03:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Guernsey - Sure Guernsey. Incident Start Time: 2026-08-04 22:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Germany - O2 Germany. Incident Start Time: 2026-08-03 21:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues towards Ooredoo Kuwait. Incident Start Time: 2026-08-03 15:19 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues in Costa Rica - Telefonica Incident Start Time: 2026-08-02 22:42 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound). Our team is actively investigating the issue.

We are currently observing delivery issues in Angola - Africell Incident Start Time: 2026-07-30 17:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Italy - Fastweb Incident Start Time: 2026-07-29 13:04 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions. Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services

We are continuing to investigate this issue. We have been able to isolate the start time to 2026-07-29 11:14 UTC Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.

Our engineers are working on a potential fix for the issue. We will provide an update once the potential fix has been implemented.

We are currently observing delivery issues in Mexico - AT&T. Incident Start Time: 2026-07-28 06:22 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues in Brazil - Claro. Incident Start Time: 2026-07-25 01:46 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are continuing to investigate this issue.

We are currently observing delivery issues in Hungary - Telenor Incident Start Time: 2026-07-24 16:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are writing to inform you that we are observing issues for Pricing and Country Information modules on the customer dashboard. We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to [email protected]

We are currently observing delivery issues in Djibouti - Evatis Incident Start Time: 2026-07-20 21:15 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-07-19 13:50 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-07-19 05:02 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Guernsey - Sure Incident Start Time: 2026-07-18 07:03 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Guadeloupe - Outremer Telecom Incident Start Time: 2026-07-18 06:05 Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Brazil - TIM Brazil Incident Start Time: 2026-07-17 03:45 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are continuing to investigate this issue

We are continuing to investigate this issue.

Ticket Number: MNOC-64700 Services: SMSx Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : July 16, 19:05 If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

We are currently observing delivery issues towards USA - T-Mobile. Incident Start Time: 2026-07-16 17:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We are continuing to investigate this issue.

Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.