Sinch Outage History

Sinch is up right now

Sinch had 174 outages in the last 2 years totaling 141h 54m of downtime — averaging 7.2 incidents per month.

There were 174 Sinch outages since March 7, 2026 totaling 141h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.sinch.com

Minor September 22, 2026

Delivery Issue Sri Lanka - Hutchison

Detected by Pingoru
Sep 22, 2026, 10:53 AM UTC
Resolved
Sep 22, 2026, 12:55 PM UTC
Duration
2h 2m
Affected: SMS - APAC
Timeline · 2 updates
  1. investigating Sep 22, 2026, 10:53 AM UTC

    We are currently observing delivery issues in Sri Lanka - Hutchison Incident Start Time: 2026-09-22 10:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 22, 2026, 12:55 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 10:26 UTC Incident End Time: 2026-09-22 11:14 UTC

Read the full incident report →

Critical September 22, 2026

Service Degradation – Calling – AP-Southeast-1

Detected by Pingoru
Sep 22, 2026, 05:40 AM UTC
Resolved
Sep 22, 2026, 08:36 AM UTC
Duration
2h 56m
Affected: Data CallingPhone Calling (PSTN)Video CallingSIP Trunk
Timeline · 4 updates
  1. investigating Sep 22, 2026, 05:40 AM UTC

    We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at [email protected].

  2. investigating Sep 22, 2026, 07:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 22, 2026, 08:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 22, 2026, 08:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC

Read the full incident report →

Minor September 22, 2026

Delivery Issue Mexico - Izzi

Detected by Pingoru
Sep 22, 2026, 03:47 AM UTC
Resolved
Sep 22, 2026, 06:03 AM UTC
Duration
2h 15m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 22, 2026, 03:47 AM UTC

    We are currently observing delivery issues in Mexico - Izzi Incident Start Time: 2026-09-22 03:05 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 22, 2026, 04:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 22, 2026, 06:03 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-22 03:05 UTC Incident End Time: 2026-09-22 05:31 UTC

Read the full incident report →

Minor September 21, 2026

Delivery Issue France - Orange

Detected by Pingoru
Sep 21, 2026, 10:48 PM UTC
Resolved
Sep 21, 2026, 11:49 PM UTC
Duration
1h
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Sep 21, 2026, 10:48 PM UTC

    We are currently observing delivery issues in France - Orange Incident Start Time: 2026-09-21 22:29 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 21, 2026, 11:49 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-21 22:29 UTC Incident End Time: 2026-09-21 23:05 UTC

Read the full incident report →

Minor September 21, 2026

Delivery Issue Brazil - Claro

Detected by Pingoru
Sep 21, 2026, 01:32 AM UTC
Resolved
Sep 21, 2026, 02:10 AM UTC
Duration
38m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating Sep 21, 2026, 01:32 AM UTC

    We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-21 01:19 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 21, 2026, 02:10 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-21 01:19 UTC Incident End Time: 2026-09-21 01:41 UTC

Read the full incident report →

Minor September 17, 2026

Delivery Issue Congo D.R - Orange DRC

Detected by Pingoru
Sep 17, 2026, 05:28 PM UTC
Resolved
Sep 17, 2026, 10:43 PM UTC
Duration
5h 14m
Affected: SMS - EMEA
Timeline · 3 updates
  1. investigating Sep 17, 2026, 05:28 PM UTC

    We are currently observing delivery issues in Congo D.R - Orange DRC Incident Start Time: 2026-09-17 15:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 17, 2026, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 17, 2026, 10:43 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-17 15:59 UTC Incident End Time: 2026-09-17 22:20 UTC

Read the full incident report →

Minor September 16, 2026

Delivery Issue Paraguay - Tigo

Detected by Pingoru
Sep 16, 2026, 04:18 AM UTC
Resolved
Sep 16, 2026, 07:20 AM UTC
Duration
3h 1m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 16, 2026, 04:18 AM UTC

    We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-09-16 03:44 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 16, 2026, 06:19 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 16, 2026, 07:20 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-16 03:44 UTC Incident End Time: 2026-09-16 04:58 UTC

Read the full incident report →

Minor September 15, 2026

Delivery Issue Cambodia - Smart Axiata

Detected by Pingoru
Sep 15, 2026, 04:41 PM UTC
Resolved
Sep 16, 2026, 09:22 AM UTC
Duration
16h 41m
Affected: SMS - APAC
Timeline · 6 updates
  1. investigating Sep 15, 2026, 04:41 PM UTC

    We are currently observing delivery issues in Cambodia - Smart Axiata Incident Start Time: 2026-09-15 16:13 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 15, 2026, 05:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 15, 2026, 09:08 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 16, 2026, 02:11 AM UTC

    We are continuing to investigate this issue.

  5. identified Sep 16, 2026, 07:05 AM UTC

    The issue has been identified and we are working with the operator to fix the issue.

  6. resolved Sep 16, 2026, 09:22 AM UTC

    The incident has been resolved. Incident Start Time: 2026-09-15 16:13 UTC Incident End Time: 2026-09-16 08:35 UTC

Read the full incident report →

Minor September 12, 2026

Delivery Issue Bolivia - Tigo

Detected by Pingoru
Sep 12, 2026, 09:45 PM UTC
Resolved
Sep 12, 2026, 11:23 PM UTC
Duration
1h 37m
Affected: SMS - LATAM
Timeline · 2 updates
  1. investigating Sep 12, 2026, 09:45 PM UTC

    We are currently observing delivery issues in Bolivia - Tigo Incident Start Time: 2026-09-12 20:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 12, 2026, 11:23 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 20:53 UTC Incident End Time: 2026-09-12 22:36 UTC

Read the full incident report →

Minor September 12, 2026

Delivery Issue - Bouygues Telecom - France

Detected by Pingoru
Sep 12, 2026, 07:53 PM UTC
Resolved
Sep 13, 2026, 04:56 AM UTC
Duration
9h 3m
Affected: SMS - EMEA
Timeline · 4 updates
  1. investigating Sep 12, 2026, 07:53 PM UTC

    We are currently observing delivery issues in Bouygues Telecom - France. Incident Start Time: 2026-09-12 19:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 12, 2026, 09:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 13, 2026, 02:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 13, 2026, 04:56 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-12 19:34 UTC Incident End Time: 2026-09-13 01:52 UTC

Read the full incident report →

Major September 10, 2026

Campaigns Stats are not available

Detected by Pingoru
Sep 10, 2026, 07:26 AM UTC
Resolved
Sep 10, 2026, 07:32 AM UTC
Duration
6m
Affected: Campaigns (France 🇫🇷)Campaigns API (France 🇫🇷)sFTP Connectors (France 🇫🇷)
Timeline · 2 updates
  1. investigating Sep 10, 2026, 07:26 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 10, 2026, 07:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2026

Sinch Post-Incident Notification - Customer Dashboard

Detected by Pingoru
Sep 09, 2026, 07:55 PM UTC
Resolved
Sep 09, 2026, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 09, 2026, 07:55 PM UTC

    We are retroactively informing you of an incident affecting the Multi-Factor Authentication for the Sinch Customer Dashboard. Impact: Customers may have noticed issues receiving One-time passcodes for AT&T devices during the below timeframe. Incident Start Time: 2026-09-09 11:07 UTC Incident End Time: 2026-09-09 19:44 UTC

Read the full incident report →

Notice September 9, 2026

Service Degradation - Elastic SIP Trunking - US East

Detected by Pingoru
Sep 09, 2026, 04:18 PM UTC
Resolved
Sep 09, 2026, 02:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 09, 2026, 04:18 PM UTC

    During the below time frame we experienced an issue with our Elastic SIP Trunking services in the US East region. Incident Start Time: 2026-09-09 14:34 UTC Incident End Time: 2026-09-09 14:42 UTC Impact: Customers may have experienced intermittent issues with non-completed calls on Elastic SIP Trunking We sincerely apologize for any inconvenience this may have caused.

Read the full incident report →

Minor September 9, 2026

US1 - Site Degradation

Detected by Pingoru
Sep 09, 2026, 04:47 AM UTC
Resolved
Sep 09, 2026, 07:22 AM UTC
Duration
2h 35m
Affected: SMPP - USRedhot XML (mBlox)SMPP - CAENUM USHTTP - USHTTP USSMS (Legacy Sinch)REST - US
Timeline · 3 updates
  1. investigating Sep 09, 2026, 04:47 AM UTC

    Dear Client, We are currently experiencing a performance degradation on our US1 site. To minimize impact, clients are advised to temporarily connect to the designated redundant site US7 for the duration of this issue. Affected Site: US1 Recommended Redundant Site: US7 Incident Start Time: 2026-09-09 04:13 UTC Our engineers are currently investigating and additional information will follow as it becomes available.

  2. identified Sep 09, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 09, 2026, 07:22 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-09 04:13 UTC Incident End Time: 2026-09-09 07:14 UTC

Read the full incident report →

Minor September 8, 2026

Delivery Issue Italy - Poste Mobile

Detected by Pingoru
Sep 08, 2026, 08:22 PM UTC
Resolved
Sep 08, 2026, 08:58 PM UTC
Duration
36m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Sep 08, 2026, 08:22 PM UTC

    We are currently observing delivery issues in Italy - Poste Mobile Incident Start Time: 2026-09-08 20:08 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 08, 2026, 08:58 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-08 20:08 UTC Incident End Time: 2026-09-08 20:39 UTC

Read the full incident report →

Minor September 8, 2026

Delivery Issue Mexico - AT&T

Detected by Pingoru
Sep 08, 2026, 12:21 AM UTC
Resolved
Sep 08, 2026, 01:36 AM UTC
Duration
1h 14m
Affected: SMS - LATAM
Timeline · 3 updates
  1. investigating Sep 08, 2026, 12:21 AM UTC

    We are currently observing delivery issues in Mexico - AT&T Incident Start Time: 2026-09-07 23:56 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. monitoring Sep 08, 2026, 01:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 08, 2026, 01:36 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-07 23:56 UTC Incident End Time: 2026-09-08 00:58 UTC

Read the full incident report →

Minor September 7, 2026

Delivery Issue - Romania

Detected by Pingoru
Sep 07, 2026, 03:12 PM UTC
Resolved
Sep 08, 2026, 09:10 AM UTC
Duration
17h 57m
Affected: SMS - EMEA
Timeline · 5 updates
  1. investigating Sep 07, 2026, 03:12 PM UTC

    We are currently observing delivery issues in Romania. Incident Start Time: 2026-09-07 14:17 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Sep 07, 2026, 04:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 07, 2026, 07:02 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 08, 2026, 12:06 AM UTC

    We are continuing to investigate this issue.

  5. resolved Sep 08, 2026, 09:10 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-07 14:17 UTC Incident End Time: 2026-09-08 07:52 UTC

Read the full incident report →

Minor September 4, 2026

Service Degradation - Conversation API WhatsApp - BR

Detected by Pingoru
Sep 04, 2026, 02:07 AM UTC
Resolved
Sep 04, 2026, 05:05 AM UTC
Duration
2h 58m
Affected: WhatsApp
Timeline · 3 updates
  1. investigating Sep 04, 2026, 02:07 AM UTC

    We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region. Impact: Clients may experience no delivery on WhatsApp Incident Start Time: 2026-09-03 20:00 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. monitoring Sep 04, 2026, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 05:05 AM UTC

    This incident has been resolved. Incident Start Time: 2026-09-03 20:00 UTC Incident End Time: 2026-09-04 04:04 UTC

Read the full incident report →

Minor September 3, 2026

Interruption of Stats database

Detected by Pingoru
Sep 03, 2026, 09:43 PM UTC
Resolved
Sep 04, 2026, 02:33 PM UTC
Duration
16h 50m
Affected: Campaigns (France 🇫🇷)Campaigns API (France 🇫🇷)
Timeline · 5 updates
  1. investigating Sep 03, 2026, 09:43 PM UTC

    We are investigating

  2. investigating Sep 03, 2026, 09:43 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2026, 09:44 PM UTC

    We have identified the issue and have applied a fix. We are currently monitoring the platform

  4. monitoring Sep 04, 2026, 07:40 AM UTC

    New Issue occurred Service is available again

  5. resolved Sep 04, 2026, 02:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

Sinch Incident - FaxAPI

Detected by Pingoru
Sep 02, 2026, 01:55 PM UTC
Resolved
Sep 02, 2026, 03:03 PM UTC
Duration
1h 8m
Affected: API
Timeline · 2 updates
  1. investigating Sep 02, 2026, 01:55 PM UTC

    We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing. Affected endpoint: fax.api.sinch.com We appreciate your patience and apologize for any inconvenience.

  2. resolved Sep 02, 2026, 03:03 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 08:12 UTC Incident End Time: 2026-09-02 13:55 UTC

Read the full incident report →

Minor September 2, 2026

Sinch Engage - Bulk Messaging - Degradation

Detected by Pingoru
Sep 02, 2026, 10:49 AM UTC
Resolved
Sep 02, 2026, 12:19 PM UTC
Duration
1h 30m
Affected: Web Portal
Timeline · 3 updates
  1. investigating Sep 02, 2026, 10:49 AM UTC

    We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers. Impact: Customers may experience delayed messages via the bulk messaging service. Incident Start Time: 2026-09-02 09:45 UTC We are actively investigating and will provide further updates as more information becomes available.

  2. investigating Sep 02, 2026, 11:41 AM UTC

    We are continuing to investigate this issue and will provide further updates as more information becomes available.

  3. resolved Sep 02, 2026, 12:19 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 09:45 UTC Incident End Time: 2026-09-02 12:09 UTC

Read the full incident report →

Minor September 2, 2026

Delivery Issue Spain

Detected by Pingoru
Sep 02, 2026, 10:21 AM UTC
Resolved
Sep 02, 2026, 12:10 PM UTC
Duration
1h 49m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Sep 02, 2026, 10:21 AM UTC

    We are currently observing delivery issues in Spain Incident Start Time: 2026-09-02 08:40 UTC Impact: Delayed MO's/Missing MO's We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Sep 02, 2026, 12:10 PM UTC

    This incident has been resolved. Incident Start Time: 2026-09-02 08:40 UTC Incident End Time: 2026-09-02 10:35 UTC

Read the full incident report →

Minor August 28, 2026

Delivery Issue United Kingdom - Lycamobile

Detected by Pingoru
Aug 28, 2026, 08:02 PM UTC
Resolved
Aug 28, 2026, 09:37 PM UTC
Duration
1h 35m
Affected: SMS - EMEA
Timeline · 2 updates
  1. investigating Aug 28, 2026, 08:02 PM UTC

    We are currently observing delivery issues in United Kingdom - Lycamobile Incident Start Time: 2026-08-28 19:40 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. resolved Aug 28, 2026, 09:37 PM UTC

    This incident has been resolved. Incident Start Time: 2026-08-28 19:40 UTC Incident End Time: 2026-08-28 20:40 UTC

Read the full incident report →

Minor August 28, 2026

Delivery Issue Kuwait - Ooredoo

Detected by Pingoru
Aug 28, 2026, 07:39 PM UTC
Resolved
Aug 29, 2026, 04:31 PM UTC
Duration
20h 52m
Affected: SMS - EMEA
Timeline · 5 updates
  1. investigating Aug 28, 2026, 07:39 PM UTC

    We are currently observing delivery issues in Kuwait - Ooredoo Incident Start Time: 2026-08-28 19:18 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

  2. investigating Aug 28, 2026, 08:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 28, 2026, 11:05 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 29, 2026, 04:05 AM UTC

    We are continuing to investigate this issue.

  5. resolved Aug 29, 2026, 04:31 PM UTC

    This incident has been resolved. Incident Start Time: 2026-08-28 19:18 UTC Incident End Time: 2026-08-29 14:07 UTC

Read the full incident report →