Sinch Outage History

Landing pages are not available for recipients up to 2 h after sending Actions have been taken, latency is reducing.

We are currently observing delivery issues in United Kingdom - Vodafone. Incident Start Time: 2026-06-16 17:53 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Sweden - Tre Incident Start Time: 2026-06-15 21:12 UTC) Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

Ticket Number :: MNOC-64474 Services:: DI SMS 365 (SMSx) Description :: Our internal team has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. We will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : June 14 2026 21:41 GMT If you have any questions, please contact the Operator Service NOC immediately at [email protected] or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

Meta is currently experiencing a major service disruption affecting several services, including WhatsApp, Messenger and Instagram. Meta has confirmed high disruptions impacting the WhatsApp Cloud API and their engineering teams are actively investigating the issue. Users may experience message delivery delays, API failures, connection issues, or temporary service unavailability. Please also refer to the official Meta Status Page for the latest updates: https://metastatus.com/ We are monitoring the situation closely and will provide further updates as more information becomes available.

We are currently observing delivery issues in Guernsey - Sure Guernsey Incident Start Time: 2026-06-12 07:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Jersey - Jersey Airtel Incident Start Time: 2026-06-12 07:49 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Chile - Claro Incident Start Time: 2026-06-12 04:45 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Paraguay - Tigo Incident Start Time: 2026-06-12 03:59 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-11 02:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Germany - 1&1 Incident Start Time: 2026-06-10 21:26 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Italy - Plintron Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are currently observing delivery issues in Italy - Vodafone Italy Incident Start Time: 2026-06-10 08:43 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Italy - Vodafone. Incident Start Time: 2026-06-09 22:52 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues in Delivery Issue Colombia - Claro Incident Start Time: 2026-06-09 20:12 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We have observed a degradation of connectivity on our Landing Page

We have identified the issue and deployed a change. We are currently monitoring the platform.

We are currently observing delivery issues in Netherlands - Odido Incident Start Time: 2026-06-08 07:19 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Brazil - Algar Telecom Incident Start Time: 2026-06-08 03:01 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are currently observing delivery issues towards Angola - Africell. Incident Start Time: 2026-06-05 12:29 UTC Impact: Delayed MT's/Delayed MO's/Late delivery receipts We will update as soon as we have more information.

Sinch is currently investigating an issue on Elastic SIP Trunking in which non-completed calls are displaying in the CDR view twice. Please note this is not affecting calls or call delivery, it is a CDR presentation issue only for voice termination. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

We are continuing to investigate this issue.

We are currently observing delivery issues in United States - Verizon Incident Start Time: 2026-06-04 14:53 UTC Impact: A subset of traffic may experience Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts. We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are currently observing delivery issues in Guatemala - Tigo Incident Start Time: 2026-06-04 04:34 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

We are writing to inform you that we are experiencing a service degradation impacting the Sinch Engage platform. New Message Screen Unavailable. Impact: New Message Screen is currently degraded. Incident Start Time: 2026-06-03 20:30 UTC We are actively investigating and will provide further updates as more information becomes available.

We are currently observing delivery issues in Claro - Colombia Incident Start Time: 2026-06-01 17:37 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing delivery issues in Mexico - Telefonica Incident Start Time: 2026-05-29 20:24 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact [email protected].